Mikaela Sturm
Roseville,MI
Summary
A driven and dynamic management professional with 4+ years of experience leading high-performing teams, optimizing operations, and driving business growth. Skilled in strategic planning, team leadership and process improvement, with a proven track record of exceeding sales targets, improving customer satisfaction, and streamlining workflows. A strong communicator with the ability to manage cross-functional teams, resolve conflicts, and align team goals with organizational objectives. Committed to delivering results while promoting innovation, collaboration, and long-term success.
Overview
7
7
years of professional experience
Work History
Salon Manager/Professional Dog Groomer
Pet Supplies Plus
Clinton Township, MI
01.2024 - Current
- Manage daily salon operations to ensure efficient service delivery and customer satisfaction.
- Train and supervise staff on grooming techniques and best practices to enhance service quality.
- Developed and implemented scheduling systems to optimize staff availability and appointment bookings.
- Coordinate inventory management, ensuring adequate supplies for grooming services while minimizing waste.
Retail Supervisor
Pet Supplies Plus
Clinton Township, MI
11.2021 - 01.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Collaborated with management on promotional events to increase customer engagement and foot traffic.
Retail Associate
Pet Supplies Plus
Clinton Township, MI
02.2019 - 11.2021
- Provided exceptional customer service to enhance shopping experience.
- Assisted in inventory management and restocking shelves efficiently.
- Trained new associates on store procedures and customer interaction techniques.
- Collaborated with team to maintain cleanliness and organization throughout the store.
Customer Service Associate
Walgreens
Clinton Township, MI
01.2021 - 10.2021
- Utilized point-of-sale systems to accurately process transactions and handle cash management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Skills
- Customer service
- Decision-making skills
- Problem-solving skills
- Time Management
- Proficient in Microsoft Office Suite systems
- Proficient in POS systems
Timeline
Salon Manager/Professional Dog Groomer
Pet Supplies Plus
01.2024 - Current
Retail Supervisor
Pet Supplies Plus
11.2021 - 01.2024
Customer Service Associate
Walgreens
01.2021 - 10.2021
Retail Associate
Pet Supplies Plus
02.2019 - 11.2021