Mikaela Volk
EAST BRUNSWICK
Summary
As an employee, I value the importance of professional customer service guided by empathy and compassion. I prioritize maintaining the integrity of a business, while also improving and maximizing customer experience with excellent customer service.
Overview
3
3
years of professional experience
Work History
Cashier
Ice Cream Depot
Milltown
06.2024 - Current
- Provided friendly and efficient customer service.
- Operated cash register and processed customer transactions accurately.
- Maintained the cleanliness of work areas and followed food safety guidelines.
- Restocked merchandise and monitored inventory levels.
- Prepared and served ice cream, milkshakes and specialty desserts.
- Boosted customer satisfaction levels by personalizing service for each customer.
Receptionist
Volk Insurance Group LLC
Milltown
04.2025 - 08.2025
- Answered phone calls professionally, took messages, and transferred calls to appropriate personnel.
- Managed mail efficiently.
- Maintained a filing system for essential documents, improving office organization.
Cashier
Giamarese Farm & Orchards
East Brunswick
09.2022 - 04.2024
- Greeted customers, provided insight about produce, and informed them of the establishment rules.
- Operated the cash register and handled credit, and debit payments.
- Maintained cleanliness and organization of the checkout area.
- Restocked merchandise and ensured displays were visually appealing.
- Resolved customer complaints promptly to enhance satisfaction levels.
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06-2024
Bachelor of Social Work - Social Work
Temple University
Philadelphia, PASkills
- Cash register operation
- Inventory management
- Food safety compliance
- Office organization
- Customer service
- Phone etiquette
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Multitasking and organization
- Patience and empathy
- Order taking
- Empathy and patience
Volunteer at MANNA (Metropolitan Area Neighborhood Nutrition Alliance)
As a volunteer at MANNA, I help to provide balanced, nutritious meals to those who are ill and have specific dietary standards because of their health. MANNA provides these meals while educating about the importance of nutrition, overall improving the lives of those in need.
Volunteer at St. Christophers Hospital for Children
As a volunteer at St. Christophers Hospital for Children, I provide companionship to children who are enduring issues with their health, and comfort for their families.
References
References available upon request.
Timeline
Receptionist
Volk Insurance Group LLC
04.2025 - 08.2025
Cashier
Ice Cream Depot
06.2024 - Current
Cashier
Giamarese Farm & Orchards
09.2022 - 04.2024
High School Diploma -
East Brunswick High School
Bachelor of Social Work - Social Work
Temple University