MIKAELA WILKE
Castle rock,Colorado
Summary
Motivated and ambitious, eager to kickstart a career in a dynamic and professional setting. Goal is to secure an entry-level position with a reputable company that values exceptional customer service skills, proficiency in detailed data entry, and report analysis. Strong commitment to excellence, ready to contribute skills and dedication to drive success for both self and the organization.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
SCRAM Systems
02.2024 - Current
- Provide first level telephone support for monitoring center and for all hardware products including, SCRAM GPS, CAM Bracelet, House Arrest and Remote Breath.
- Provide first level telephone support for monitoring center and for all hardware products including, SCRAM GPS, CAM Bracelet, House Arrest and Remote Breath.
- Serving as the first point of contact for end-users seeking technical assistance for our mobile applications. Inquiries may include phone, email, chat and web-to-case. Inquiries must be responded to within the same business day.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.
- Assist customers with equipment troubleshooting, maintenance and installation or removal questions.
- Assist customers with equipment troubleshooting, maintenance and installation or removal questions.
- Resolve routine to complex inbound customer support calls and emails regarding custom software solutions and provide installation support.
- Perform Salesforce data base upkeep for contacts & accounts to ensure up to date records.
- Capture all customer interactions within a Salesforce case. Thoroughly document all problem descriptions, actions taken, communication provided, and any needed next steps.
Accountant
Global Gas
09.2022 - 02.2024
- Managed accounts payable and receivable functions, ensuring timely payments of invoices
- Developed monthly, quarterly, and annual financial reports for management review
- Developed monthly closing procedures to ensure timely completion of month-end close activities
- Researched and reviewed payments received to input into financial systems
- Accumulated and processed financial accounting data to prepare tax returns
Teller
Independent Financial
11.2019 - 09.2022
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily at the end of each shift to ensure accuracy
Teller
Chase Bank
12.2017 - 11.2019
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily at the end of each shift to ensure accuracy
Education
High School Diploma -
Douglas County High School
03.2014
Skills
- Accounts Payable and Receivable
- Strong work ethic
- Attention to detail
- Organized
- Cash Handling
- Excellent in communications with customers
- Technical troubleshooting
- Remote support
- Troubleshooting and diagnosing
References
References available upon request
Timeline
Technical Support Specialist
SCRAM Systems
02.2024 - Current
Accountant
Global Gas
09.2022 - 02.2024
Teller
Independent Financial
11.2019 - 09.2022
Teller
Chase Bank
12.2017 - 11.2019
High School Diploma -
Douglas County High School
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