Mikaela Mae Matias
BERGENFIELD
Summary
Creative retail worker with 4+ years of experience with client services and customer satisfaction. Trained to effectively process customer requests/complaints by resolving issues and prioritizing excellent customer service. Ability to multi-task and perform effectively in busy environments and fast-paced workplaces. Flexible from the sales floor to the back of the house with the ability to process the shipment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attendant
Teaneck Recreation
06.2018 - 08.2018
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
Camp Counselor
Teaneck Public Schools
06.2021 - 09.2021
- Strong oral and written communication skills
- Team-oriented work ethic
- Ability to adapt when schedules change.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Sales Associate/, Cashier/ Back of House
Limited Brands-Victoria's Secret
11.2019 - 05.2021
- Resolve Customer conflicts and answer questions
- Advanced customer service and verbal communication skills.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Babysitter
Childcare for Local Families
09.2021 - Current
- Care for children ages 9 and 12 over weekends, breaks, evenings and specialize in creating engaging and educational activities while advancing problem solving and multitasking skills
- Provide a safe and nurturing environment for children and adults
- Carefully followed parents instructions regarding schedules, chores, discipline, and free time.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Front of House
Bella Roma Pizzeria
05.2022 - 11.2022
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Professional Makeup Artist/, Beauty Advisor
Makeup By Mikaela
07.2019 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Collaborated with photographers and stylists for successful photoshoots, resulting in high-quality images.
- Increased repeat clientele through exceptional customer service and attention to detail in makeup application.
- Utilized advanced techniques, such as contouring and color correction, to achieve desired looks for clients.
Beauty Advisor/ Cashier/ Back, of House
LVMH, Sephora USA
11.2022 - Current
- Efficient in managing customer’s concerns while adhering to brand standards
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Education
High School Diploma -
Bergenfield High School
Associate of Arts - Business
Bergen Community College
Paramus, NJ05.2022
Bachelor of Arts - Human Resources Management
Rutgers University
New Brunswick, NJ08.2024
Skills
- Strong leadership ability, Creative, Analytical, Self-motivated, Excellent
- Communication skills, Confident, Team-player, Works well under pressure, Adobe
- Creative Cloud, Photoshop, Microsoft Office
- Bilingual (Tagalog)
Accomplishments
- Parisian Beauty Academy — Certified Makeup Artist-July 2019-Certified to apply makeup to clients
- Specialized in all aspects of makeup artistry including client makeover,runway, bridal, multimedia, camouflage, editorial, special effects, film andtelevision.
Certification
Parisian Beauty Academy — Certified Makeup Artist -July 2019
- Certified to apply makeup to clients.
- Specialized in all aspects of makeup artistry including client makeover,
runway, bridal, multimedia, camouflage, editorial, special effects, film and television.
Timeline
Beauty Advisor/ Cashier/ Back, of House
LVMH, Sephora USA
11.2022 - Current
Front of House
Bella Roma Pizzeria
05.2022 - 11.2022
Babysitter
Childcare for Local Families
09.2021 - Current
Camp Counselor
Teaneck Public Schools
06.2021 - 09.2021
Sales Associate/, Cashier/ Back of House
Limited Brands-Victoria's Secret
11.2019 - 05.2021
Professional Makeup Artist/, Beauty Advisor
Makeup By Mikaela
07.2019 - Current
Attendant
Teaneck Recreation
06.2018 - 08.2018
High School Diploma -
Bergenfield High School
Associate of Arts - Business
Bergen Community College
Bachelor of Arts - Human Resources Management
Rutgers University
Parisian Beauty Academy — Certified Makeup Artist -July 2019
- Certified to apply makeup to clients.
- Specialized in all aspects of makeup artistry including client makeover,
runway, bridal, multimedia, camouflage, editorial, special effects, film and television.
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