Mikael Joel Laboy Ortiz
Orlando
Summary
Versatile and results-oriented professional with experience a 5+ year work experience, adept in bilingual communication (Spanish and English) and advanced problem-solving. Excelled in high-stress situations by de-escalating conflicts and optimizing workflow, demonstrating exceptional teamwork and time management skills. Proven track record in enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Associate
Charter Communications, Spectrum
11.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- De-escalated hostile situations, assesed them as needed, and channeled them through the proper procedures in order to correctly disposition the calls.
- Handled outbound calls to prospect customers in an attempt to provide them Spectrum services: Internet, Cable, Mobile/Landline.
- Use company-wide softwares to optimize and strategize sales attempts and cater to the customers wants and needs.
Exception Handler
Exact Sciences Laboratories
10.2021 - 10.2023
- Accessioned, processed, and monitored specimens while investigating and resolving test record issues if applicable (Identity, provider, location, or viability information).
- Performed laboratory equipment maintenance according to SOP's, and abided by the CAP, CLIA, HIPAA, FDA and other state, federal, international, and regulatory guidelines.
- Used effective technical reading for account troubleshooting in order to provide faster patient admission.
Floating Rep - Optical/Tire/Sales Associate
Costco
12.2020 - 10.2021
- Verified patient information, insurance claims, and prescriptions while providing assistance with general questions, and inquiries on sales or services.
- Promoted workflow by properly guiding customer influx based on their needs.
- Resolved issues by clarifying complaints, determining cause of problems, selecting/explaining best solutions, and updating on solution status.
Education
High School Diploma -
Ponce High School
Ponce, PR05-2017
Skills
- Languages Spoken/Written (Spanish and English)
- Account Verification and Data Entry
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Charter Communications, Spectrum
11.2023 - Current
Exception Handler
Exact Sciences Laboratories
10.2021 - 10.2023
Floating Rep - Optical/Tire/Sales Associate
Costco
12.2020 - 10.2021
High School Diploma -
Ponce High School
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