Imgard Medina
Sanford,FL
Summary
Dynamic and results-driven professional with extensive experience at Asurion Insurance Services, excelling in technical troubleshooting and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. A reliable team player, dedicated to fostering positive relationships and driving operational success in fast-paced environments. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Sales Associate
7 Eleven
Sanford, FL
01.2023 - 02.2025
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
Technical Support Representative
Asurion Insurance Services
Orlando, Florida
01.2019 - 01.2022
- Assisted customers with installation of new hardware and software applications.
- Evaluated software or hardware to recommend improvements or upgrades.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented all activities related to technical support including processes, updates, changes made.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Customer Service Representative
Convergys
Lake Mary, Florida
01.2014 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained positive working relationship with fellow staff and management.
- Reviewed documents for accuracy prior to submission or publication.
- Identified needs of customers promptly and efficiently.
- Responded to inquiries from customers regarding their credit cards and accounts.
Education
High School Diploma -
Dra Jose Campeche
San Lorenzo, PR05-2011
Some College (No Degree) - Cosmetology
Instituto De Banca Y Comercio
Caguas, PRSkills
- Customer service
- Supply restocking
- Team collaboration
- Cash handling
- Inventory management
- Problem solving
- Effective communication
- Time management
- Technical troubleshooting
- Product knowledge
- Energetic self-starter
- Order processing
- Complex Problem-solving
- Service oriented
- Excellent communication skills
- Guest relations
- Building rapport
- Cash register operation
- Verbal and written communication
- Friendly and outgoing
- Reliable and punctual
- Bilingual / Fluent in English and Spanish both written and spoken
Timeline
Sales Associate
7 Eleven
01.2023 - 02.2025
Technical Support Representative
Asurion Insurance Services
01.2019 - 01.2022
Customer Service Representative
Convergys
01.2014 - 01.2018
High School Diploma -
Dra Jose Campeche
Some College (No Degree) - Cosmetology
Instituto De Banca Y Comercio