Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Mikaelly Silverio de Souza

LYNN,UNITED STATES

Summary

Experienced waitress and cashier with over one year of customer service experience, adept at cash handling and multitasking. Demonstrated experience in communication and teamwork, successfully managing transactions, and maintaining accurate records. Proven ability to thrive in fast-paced environments while resolving issues promptly, contributing to enhanced customer satisfaction. Committed to delivering exceptional customer service.

Overview

1
1
year of professional experience

Work History

Waitress/Cashier

Winthrop Center Cafe
Winthrop, MA
12.2023 - 09.2024
  • Provided attentive and friendly customer service as a waitress and cashier.
  • Assisted in seating guests at tables or booths.
  • Efficiently took customer orders, served food, and beverages.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained a clean and organized dining area.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Presented menus to customers, answered questions about menu items, and made recommendations.
  • Stocked service areas with supplies during slow periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Cashier

Bob's Bait Shack
Winthrop, MA
09.2023 - 08.2024
  • Managed customer transactions, and provided excellent service at the point of sale.
  • Effectively operated the cash register and handled various forms of transactions.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Junior -

Lynn Classical High School
Lynn
06-2026

Skills

  • Ability to work in a team
  • Computer Skills
  • Payment processing
  • Ability to Multitask
  • Fast Learner
  • Adaptability
  • Ability to Work Under Pressure
  • Customer service
  • Order taking
  • Table bussing
  • Dining area maintenance
  • Menu memorization
  • Beverage service
  • Supply restocking
  • Cash handling
  • Communication
  • Critical thinking

Personal Information

  • Title: Costumer Service
  • Date of Birth: 02/17/08
  • Nationality: American

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Waitress/Cashier

Winthrop Center Cafe
12.2023 - 09.2024

Cashier

Bob's Bait Shack
09.2023 - 08.2024

Junior -

Lynn Classical High School

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Mikaelly Silverio de Souza