MIKAH ALBRIGHT
Moline,IL
Summary
Dynamic professional with expertise in route planning, staff training, and operational efficiency. Adept at monitoring team performance and facilitating effective communication to enhance service delivery. Strong commitment to customer satisfaction and safety compliance, with a focus on developing team capabilities for future management roles.
Overview
10
10
years of professional experience
Work History
Route Manager
Rollins Orkin
Davenport, Iowa
05.2022 - Current
- Managed daily route schedules to enhance service efficiency.
- Regularly monitored route sales staff performance and provided feedback to ensure efficiency.
- Facilitated communication between field staff and office personnel for seamless operations.
- Trained new team members on safety protocols and operational procedures.
- Enhanced customer satisfaction through effective pest elimination.
- Addressed and mediated conflicts to maintain positive customer relationships. between customers and delivery personnel to maintain service quality.
- Coordinated with accounting and operations departments to streamline process flows.
Termite Technician
Stumphy's
East Moline, Illinois
09.2018 - 05.2020
- Inspected and treated structures for termite infestations.
- Applied pest control treatments using industry-standard equipment and safety protocols.
- Applied pesticides and other control strategies to manage pests.
- Maintained accurate records of services rendered, chemicals used, and customer interactions.
- Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
- Utilized various tools such as drills, hammers, saws during repairs.
- Restocked vehicle supplies each shift to ensure readiness for service.
- Updated job knowledge by participating in educational opportunities related to the field of pest management.
- Maintained knowledge and adhered to state rules and regulations.
Chemical Operator
Veolia-Arconic
Davenport, Iowa
06.2016 - 09.2018
- Operated chemical processing equipment to optimize efficiency and uphold safety standards.
- Maintained consistent quality standards by monitoring production processes.
- Performed quality control tests on raw materials and finished products to meet specified standards.
- Monitored chemical waste to ensure proper neutralization, preventing environmental contamination during discharge.
- Conducted regular machinery inspections to ensure compliance with safety regulations, minimizing risks.
- Executed routine maintenance by cleaning tanks, vessels, piping systems, filters, and related components.
- Replaced filtration components to ensure optimal functionality of production systems. to support uninterrupted production.
- Utilized computer programs and log books to document quality and compliance effectively.
Seasonal Feed & Fertilizer Driver
River Valley
09.2016 - 01.2017
- Drove fertilizer tender truck to deliver essential nutrients to farmers' fields during fall harvest
- Hauled sanitized feed in semi-truck using Class A CDL, ensuring safe transport to clients
- Loaded and unloaded feed blends onto trailer, maintaining organization and efficiency in logistics
- Collected samples for laboratory testing to ensure quality control and prevent disease or cross-contamination.
Education
Class A-CDL -
Scott Community College
Bettendorf, IA01-2016
High School Diploma -
United Township High School
East Moline, IL01-2008
Skills
- Pest control techniques
- Route planning
- Route efficiency
- Transportation management
- Performance monitoring
- Safety compliance
- Schedule management
- Onboarding procedures
- Operations management
- Customer service
- Conflict resolution
- Team collaboration
- Staff training
- Management development
- Problem-solving aptitude
- Effective communication
- Active listening
- Communication management
Timeline
Route Manager
Rollins Orkin
05.2022 - Current
Termite Technician
Stumphy's
09.2018 - 05.2020
Seasonal Feed & Fertilizer Driver
River Valley
09.2016 - 01.2017
Chemical Operator
Veolia-Arconic
06.2016 - 09.2018
Class A-CDL -
Scott Community College
High School Diploma -
United Township High School