Mikah Pineda
Yakima,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Supervisor
Saks Family Resturant
07.2018 - 09.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
IHOP
02.2010 - 03.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GED -
Yakima Valley Community College
Yakima, WAAssociate of Science - Dental Assisting
Yakima Valley Community College
Yakima, WAundefined
SureSell Washington State - MAST Class12/13 Permit Training
10.2019
Skills
- Disaster Recovery
- Hardware troubleshooting
- Server maintenance
- Capacity Planning
- Team Management
- Customer Relationship Management
- Shift planning
- Organization
- Staff Motivation
- Food presentation
- Food Safety
Certification
MAST Class 12 or 13 Permit, Washington State Liquor and Cannabis Board (WSLCB), 10/30/19
Languages
Spanish
Professional Working
Timeline
Server/Supervisor
Saks Family Resturant
07.2018 - 09.2024
Server
IHOP
02.2010 - 03.2018
GED -
Yakima Valley Community College
Associate of Science - Dental Assisting
Yakima Valley Community College
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SureSell Washington State - MAST Class12/13 Permit Training
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