Mikahla Mangrum
Aurora,IL
Summary
Resourceful Assistant General Manager with experience in hospitality industry. Skilled in daily managerial task from Point of sale software to customer service. Known for optimizing workflow, increasing productivity. Currently working on developing skill inside and outside the class room to help grown and advance in which ever task I take charge of.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant GM
Fry the Coop
Bolingbrook, Illinois
03.2024 - Current
- Monitored food safety practices and ensured compliance with health regulations.
- Resolved customer complaints and enhanced guest experiences through attentive service.
- Resolved conflicts between staff members through effective communication techniques.
Manager
Guzman Y Gomez
Naperville, IL
04.2021 - 03.2024
- Handled cash, credit, and gift card payments securely and efficiently.
- Coordinated inventory, stocking and ordering.
- Assisted chefs in preparing ingredients and organizing kitchen stations.
Social media Internship
Grow Therapy
Glen Ellyn, IL
08.2023 - 12.2023
- Assisted in managing social media accounts and scheduling posts.
- Developed visual assets using design software for promotional purposes.
- Collaborated with supervisors to obtain material and instrument that's were implemented during treatment plans.
Cashier/Line Worker
Covo Greek Street Food
Bolingbrook, IL
01.2020 - 04.2021
- Supported kitchen and dining operations to enhance overall service efficiency.
- Processed customer transactions accurately and efficiently at a busy food establishment.
Education
Bachelor's degree - Psychologically
Benedictine University
Lisle, ILAssociate's degree - Psychology
Joliet Junior College
Joliet, ILSkills
- In-depth knowledge in computer programs and software used to run day to day business operations
- Time management being crucial to day to day, tasks being accomplished in timely many are important
- Conflict resolution by having clear and concise communication between junior staff been able to de-escalate work tension
- Team collaboration is created and nurtured through soft skills developed while in management
- Calm under pressure
Certification
Food Handler Certification, Basset, Food Allergen.
Timeline
Assistant GM
Fry the Coop
03.2024 - Current
Social media Internship
Grow Therapy
08.2023 - 12.2023
Manager
Guzman Y Gomez
04.2021 - 03.2024
Cashier/Line Worker
Covo Greek Street Food
01.2020 - 04.2021
Bachelor's degree - Psychologically
Benedictine University
Associate's degree - Psychology
Joliet Junior College