Mikaila Crespin
Aurora,CO
Summary
Dynamic and detail-oriented Clinical Secretary with extensive experience at Silver Linings Hospice. Proven expertise in office management and patient confidentiality, complemented by strong leadership and communication skills. Successfully implemented efficient workflows and trained staff, enhancing operational effectiveness in a fast-paced healthcare environment. Proficient in Microsoft Office and insurance verification.
Overview
8
8
years of professional experience
Work History
Clinical Secretary/Admission/CNA
Silver Linings Hospice
09.2022 - Current
- Answering/Transferring Calls to correct employee
- Retrieving and Uploading Medical Records
- Data Entry
- Office Mgmt, and daily office duties
- Managed electronic health records to ensure confidentiality and compliance.
- Assisted healthcare professionals with administrative tasks and patient inquiries.
- Prepared and organized medical documents for patient care teams.
- Implemented office procedures to enhance workflow and efficiency.
- Trained new staff on office protocols and software systems used in hospice care.
- Assisted with insurance claims by verifying coverage and obtaining authorization numbers as needed.
- Ordered medical supplies as requested by clinical staff members.
- Maintained a filing system for patient charts by organizing all paper documents according to established procedures.
- Answered telephones and directed calls to appropriate personnel.
- Entered patient data into electronic medical records system accurately and efficiently.
- Managed office inventory and ordered medical supplies as needed.
CNA
Garden Terrace Aurora
Aurora
05.2022 - 09.2022
- Basic ADLs
- Feeding
- Companionship
Lead CNA
Bristol Hospice NoCo
08.2020 - 05.2022
- Driving to patients residence
- Basic ADLs
- Companionship
- Comfort Care
- Delivered Supplies
- Run team meetings
CNA
LifeCare Center of Longmont
Longmont, Co
01.2019 - 02.2020
- Assisting resident with ADLs
- Feeding
- Bathing
- End of Life Care
- Post Mortem
- Vitals
Education
CNA Certified -
01.2019
GED -
01.2010
Skills
- Patience and communication
- Leadership and prioritization
- Microsoft Office proficiency
- Office and records management
- Insurance verification and compliance
- Supply inventory control
- Patient confidentiality assurance
- Database administration skills
- Reception duties
- Medicare/Medicaid expertise
Timeline
Clinical Secretary/Admission/CNA
Silver Linings Hospice
09.2022 - Current
CNA
Garden Terrace Aurora
05.2022 - 09.2022
Lead CNA
Bristol Hospice NoCo
08.2020 - 05.2022
CNA
LifeCare Center of Longmont
01.2019 - 02.2020