Tiahre Adams-Smith
Brookhaven,United States
Summary
Seasoned professional with 10+ years of experience in healthcare and customer-facing roles, seeking a Customer Service/Healthcare position. Skilled in patient care coordination, administrative support, and providing exceptional service in medical settings. Proven track record of enhancing patients. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
13
13
years of professional experience
Work History
Clinical Secretary/Front Office Manager
Pine Belt Mental Healthcare Resources
Brookhaven, Ms
11.2024 - Current
- Managed patient scheduling and coordinated appointments
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare providers with administrative tasks and documentation preparation.
- Communicated effectively with patients regarding intake forms and service information.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Collaborated with team members to improve workflow processes within the office.
- Performed general clerical duties such as photocopying and faxing, as needed.
- Maintained a filing system for patient charts by organizing all paper documents according to established procedures.
- Processed incoming and outgoing mail daily including packages from pharmacies or laboratories.
- Assisted with insurance claims by verifying coverage and obtaining authorization numbers as needed.
- Collected co-pays at time of service according to clinic policy.
Unit Secretary/Medical Assistant/Medical Office Specialist
King's Daughters Medical Center
Brookhaven, MS
11.2021 - 04.2024
- Managed patient scheduling and coordinated appointments for medical staff.
- Organized and maintained confidential patient records in electronic systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed unit call reception and routed calls to correct department.
Certified Nursing Assistant
Diversicare Brookhaven
Brookhaven, MS
10.2019 - 08.2023
- Documented patient care information accurately in electronic health records.
- Participated in training new staff on caregiving techniques and protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Certified Nursing Assistant
Precision Healthcare
Brookhaven, MS
03.2019 - 08.2021
- Assisted residents with daily activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information in electronic health records accurately.
Intern as Medical Assistant
KDMC Clinic
Brookhaven, MS
10.2018 - 12.2018
- Assisted staff with patient intake and registration processes.
- Communicated with patients to address questions and concerns effectively.
- Supported medical personnel during patient examinations and procedures.
- Collaborated with team members to streamline daily administrative tasks.
- Maintained positive working relationship with fellow staff and management.
CNA
At Home Care
Brookhaven, MS
02.2016 - 08.2018
- Provided compassionate care to patients, enhancing their daily living activities and comfort.
- Meticulously documented patient vitals and administered medications. Maintained a clean, organized environment to prevent infections and enhance patient well-being.
- Streamlined daily care routines, increasing efficiency without compromising quality. Received consistently positive feedback from patients and their families.
Cashier/Key Holder
Dollar General
Brookhaven, Ms
06.2015 - 09.2015
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area and sales floor.
- Stocked shelves with merchandise
- Trained new cashiers on register procedures and customer service expectations.
Caregiver
Self employed caregiver
Brookhaven, Ms
01.2014 - 04.2015
- Maintained a safe and clean living environment for clients.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and care activities in daily logs.
- Supported bathing, dressing and personal care needs.
Cashier
Walmart
Brookhaven, Mississippi
04.2013 - 01.2014
- Handled cash, credit, and gift card payments accurately and securely.
- Restocked shelves and organized merchandise to promote sales effectively.
- Trained new cashiers on checkout procedures and customer service standards.
Cashier/Crew Trainer
McDonald's
Brookhaven, Ms
11.2012 - 04.2013
- Processed customer transactions efficiently at a fast-paced restaurant.
- Collaborated with team members to ensure smooth service during busy hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma - Medical Assistant
Antonelli College
Jackson, MS, United StatesCertificate - CNA
Lincoln Community College
Wesson, MS, United StatesSkills
- Medical Office Management
- Customer Service
- Pre-Reg/Reg Patients
- Communication Skills
- Emotional Intelligence
- Data Entry
- Technical Proficiency
- Active Listening
- Problem-Solving
- Patience
- Conflict Resolution
- Time Management
- Patient Care
- Medical Terminology
- Chart Review
- Appointment Scheduling
- Insurance Verification
- Electronic Health Records Management
- Coordination
Timeline
Clinical Secretary/Front Office Manager
Pine Belt Mental Healthcare Resources
11.2024 - Current
Unit Secretary/Medical Assistant/Medical Office Specialist
King's Daughters Medical Center
11.2021 - 04.2024
Certified Nursing Assistant
Diversicare Brookhaven
10.2019 - 08.2023
Certified Nursing Assistant
Precision Healthcare
03.2019 - 08.2021
Intern as Medical Assistant
KDMC Clinic
10.2018 - 12.2018
CNA
At Home Care
02.2016 - 08.2018
Cashier/Key Holder
Dollar General
06.2015 - 09.2015
Caregiver
Self employed caregiver
01.2014 - 04.2015
Cashier
Walmart
04.2013 - 01.2014
Cashier/Crew Trainer
McDonald's
11.2012 - 04.2013
Diploma - Medical Assistant
Antonelli College
Certificate - CNA
Lincoln Community College