Mikal Hodge
Reading,PA
Summary
Very professional, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and training new team members. Skilled in problem-solving and maintaining safety standards, I bring strong organizational abilities and a positive attitude to every task, ensuring high-quality results and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Member
Sheetz
Reading, PA
05.2024 - 02.2025
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Flatbed Truck Driver
K&M Express Transport LLC
Wyomissing, PA
08.2021 - 09.2022
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Assisted in reducing downtime due to mechanical failures through proactive vehicle maintenance checks before each trip.
Site Supervisor
System 4 Cleaning
Philadelphia, PA
01.2013 - 06.2019
- Trained new team members on site policies and procedures.
- Coordinated with contractors for timely completion, ensuring efficiency and quality.
- Oversaw quality control processes to uphold high standards of workmanship, exceeding client expectations.
Education
A Phillip Randolph Career & Technical High School
Philadelphia, PA06.2015
Skills
- Customer service
- Problem-solving
- Collaboration and teamwork
- Attention to detail
- Cleaning
- Heavy lifting
- Organizing work stations
- Shipping and receiving
- Hospitality and accommodation
- Point-of-sale system
- Multitasking
- Organizational skills
Certification
CDL A & Air Brake Endorsement
Timeline
Team Member
Sheetz
05.2024 - 02.2025
Flatbed Truck Driver
K&M Express Transport LLC
08.2021 - 09.2022
Site Supervisor
System 4 Cleaning
01.2013 - 06.2019
A Phillip Randolph Career & Technical High School