Mikal Middleton
Champaign,IL
Summary
Ambitious and forward-thinking team leader skilled at operating different departments within the hub to efficiently meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational and personal improvement.
Overview
6
6
years of professional experience
Work History
Full Time Operations Manager
Fedex Ground
02.2021 - Current
- Championed safety protocols to maintain a secure working environment, reducing workplace injuries significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment
- Maintained proper linehaul and personnel records.
Server
Houlihan's Bar And Restaurant
06.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Political Science
University of Illinois At Urbana-Champaign
Champaign, IL05.2020
Skills
Manage a diverse workforce
Problem solving in stressful situations
Building personal relationships to help foster a positive workplace environment
Public speaking
Keeping accurate records
Assessing improvement oppurtunties within an operation
Timeline
Full Time Operations Manager
Fedex Ground
02.2021 - Current
Server
Houlihan's Bar And Restaurant
06.2018 - 03.2020
Bachelor of Arts - Political Science
University of Illinois At Urbana-Champaign