Mikala Cannone
Brooklyn,NY
Summary
Dynamic and results-oriented professional with a proven track record at Third Eye Media LLC in enhancing client acquisition, retention, and satisfaction. Excelled in relationship building and analytical thinking, significantly improving revenue opportunities. Skilled in interprofessional communication and up-selling techniques, adept at fostering collaborative teamwork and solving complex problems efficiently.
Overview
5
5
years of professional experience
Work History
Client Experience Coordinator
Third Eye Media LLC
03.2023 - 09.2024
- Established strategies to improve client acquisition, retention and satisfaction.
- Developed relationships with new and existing clients to increase revenue opportunities.
- Followed up regularly with prospects via social media or email until they became paying customers.
- Managed social media channels for engaging with clients.
Fine Dining Server
The Washington Inn
Cape May, NJ
05.2019 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for up-selling additional products and services based on individual needs.
- Addressed and resolved customer complaints with professionalism and patience.
Executive Assistant Intern
Equitable Advisors
New York, NY
01.2022 - 05.2022
- Sourced, qualified and conducted screening interviews with job candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
Education
Master of Science - International Communications
St. John's University
Jamaica, NY05-2022
Bachelor of Science - Communications
St. John's University
Jamaica, NY05-2021
Skills
- Interprofessional communication
- Analytical and critical thinking
- Relationship building
- Problem-solving
- Collaborative team work
- Up-selling and cross-selling techniques
Timeline
Client Experience Coordinator
Third Eye Media LLC
03.2023 - 09.2024
Executive Assistant Intern
Equitable Advisors
01.2022 - 05.2022
Fine Dining Server
The Washington Inn
05.2019 - 01.2023
Master of Science - International Communications
St. John's University
Bachelor of Science - Communications
St. John's University
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