Dionicio Hernandez
Decatur,GA
Overview
15
15
years of professional experience
Work History
Client Experience Coordinator
Emory Proton Therapy Center
Atlanta , GA
01.2024 - 10.2024
- Assisted patients with entire care path, from patient’s initial contact to post-treatment follow-ups.
- Managed patient intake, appointment scheduling and coordinating clinic schedules.
- Served as a liaison between patients and the clinical team to ensure clear communication.
- Assisted with non-clinical needs, such as finding lodging, dining, or connecting them with support services.
- Collected medical records and worked with the medical team to organize and plan the flow of patients and their care.
Customer Solutions Representative
McMaster-Carr
Douglasville, Georgia
06.2021 - 10.2024
- Collaborated with customer logistics and supply chain teams to procure goods and services in a timely manner aligning with their business objectives.
- Managed nearly 100 daily inquiries from customers, swiftly addressing their evolving priorities and needs.
- Guided a diverse clientele quickly and effectively through our extensive inventory of industrial supplies to help them meet their production needs and deadlines.
- Partnered with multiple McMaster-Carr departments (Operations, Finance, Merchandising) to deliver rapid solutions that strengthened customer relationships.
Public Relations Supervisor
UPS
Sandy Springs, Georgia
02.2018 - 11.2020
- Developed and executed media campaigns and supported company announcements to generate positive media coverage and enhance the firm’s reputation.
- Managed day-to-day proactive and reactive local media relations nationwide, including media visits, issues management and crisis situations.
- Collaborated with outside PR agencies to create annual PR plans that leveraged company announcements and senior executive expertise to advance UPS's reputation.
- Worked closely with UPS employee communications staff nationwide to identify positive stories taking place in their area that could be shared with the media and leveraged on social media channels.
Employee Communications Supervisor
UPS
Oakland, California
06.2015 - 02.2018
- Created and distributed employee communications for 14,000 UPS employees in Northern California on behalf of leadership.
- Collaborated with executive leadership to develop and implement annual communications plans targeting a diverse range of internal audiences.
- Worked with all departments (Marketing, Engineering, Business Development, HR, Operations) to ensure consistent messaging in all employee communications materials.
- Developed engaging content for the employee website, keeping audiences informed of the latest company developments and employee achievements.
Account Supervisor
Fineman Public Relations Agency
07.2014 - 07.2015
- Conducted targeted media outreach focusing on regional and national television, radio, print and digital media, including Hispanic markets.
- Planned and coordinated strategic community relations efforts to generate goodwill and secured press attendance for enhanced editorial coverage.
- Developed and executed successful PR campaigns targeting Hispanic populations across the U.S.
Senior Account Executive
Fineman Public Relations Agency
08.2012 - 07.2014
Account Executive
Fineman Public Relations Agency
02.2011 - 08.2012
Account Coordinator
Fineman Public Relations Agency
12.2009 - 02.2011
Intern
Fineman Public Relations Agency
07.2009 - 11.2009
Education
Bachelor of Arts - Combined - Global Economics and Latin American/ Latino Studies
University of California, Santa Cruz
05.2009
Finance, Monetary Theory and Advanced Spanish for Spanish Speakers
Universidad Nacional Autónoma de México
12.2008
Skills
- Employee Communications
- Customer Support
- Client Experience
- Care path navigation
- Communication strategy
- Media relations
- Customer service
- Customer relationship management
- Patient coordination
Timeline
Client Experience Coordinator
Emory Proton Therapy Center
01.2024 - 10.2024
Customer Solutions Representative
McMaster-Carr
06.2021 - 10.2024
Public Relations Supervisor
UPS
02.2018 - 11.2020
Employee Communications Supervisor
UPS
06.2015 - 02.2018
Account Supervisor
Fineman Public Relations Agency
07.2014 - 07.2015
Senior Account Executive
Fineman Public Relations Agency
08.2012 - 07.2014
Account Executive
Fineman Public Relations Agency
02.2011 - 08.2012
Account Coordinator
Fineman Public Relations Agency
12.2009 - 02.2011
Intern
Fineman Public Relations Agency
07.2009 - 11.2009
Bachelor of Arts - Combined - Global Economics and Latin American/ Latino Studies
University of California, Santa Cruz
Finance, Monetary Theory and Advanced Spanish for Spanish Speakers
Universidad Nacional Autónoma de México