Mikala Crede
Belleville,IL
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
Autism Clinic at Hope
Glen Carbon, IL
09.2024 - Current
- Implemented individualized treatment plans to enhance client engagement and progress.
- Collaborated with multidisciplinary teams to assess client needs and develop behavioral strategies.
- Monitored and documented client behavior, ensuring compliance with established protocols.
- Trained new staff on therapeutic techniques and clinic policies, fostering a supportive environment.
Supervisor
Whiteys Ice Cream Parlor
Moline, IL
03.2018 - 05.2024
- Directed and supervised team of 12 employees in daily operations.
- Managed schedules to align with wage adjustments
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment, and utensils.
- Maintained cleanliness standards for all service areas including the dining room, kitchen, and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Acquired new skills to support team and further accommodate customer needs.
Dietary Aide
Heritage Woods of Moline
Moline, IL
06.2021 - 08.2021
- Stocked supplies in dining areas as needed.
- Delivered meals to residents and patients in their rooms when requested.
- Assisted with preparation of snacks and other light meals.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Education
Bachelor of Arts - Psychology
Augustana College
Rock Island, IL05.2024
Skills
- Customer Service
- Relationship Building
- Time Management
- Problem-Solving
- Verbal Communication
- Patient Communication
- Strategic Planning
Internship
- Worked at the Girl Scouts Outreach program in the Quad Cities encouraging young girls to work hard for their future plans.
Education and Training
other
Certification
RBT
CPR
Timeline
RBT
Autism Clinic at Hope
09.2024 - Current
Dietary Aide
Heritage Woods of Moline
06.2021 - 08.2021
Supervisor
Whiteys Ice Cream Parlor
03.2018 - 05.2024
Bachelor of Arts - Psychology
Augustana College