Mikala Downey
Binghamton,NY
Summary
Excellent customer service, computer skills and problem solving.
Overview
7
7
years of professional experience
Work History
Breakfast Hostess
TRU
Vestal, NY
09.2024 - Current
- Greeted guests warmly, ensuring a welcoming atmosphere from arrival to seating.
- Managed breakfast service efficiently, maintaining food quality and presentation standards.
- Assisted in training new staff on service protocols and hospitality best practices.
- Coordinated with kitchen staff to ensure timely replenishment of breakfast items.
- Collaborated with management to implement process improvements for smoother operations.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Streamlined the replenishment process for buffet items, minimizing wait times for guests.
Lead Customer Service Representative
Wilson Dental Clinic
Binghamton, NY
06.2022 - 09.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Trained new team members on customer service protocols and system navigation.
- Managed daily operations, coordinating team schedules to optimize service delivery.
- Developed and implemented process improvements to enhance response times and service quality.
Sales Associate
Sam's Club
Avondale, AZ
06.2021 - 06.2023
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained accurate inventory levels through systematic stock control and organization practices.
- Collaborated with team members to ensure efficient store operations and timely restocking of merchandise.
- Implemented promotional displays to maximize product visibility and drive sales during peak periods.
Senior Sandwich Artist
SUBWAYRestaurants
Avondale, AZ
07.2019 - 06.2021
- Trained and mentored new team members on sandwich preparation techniques and customer service standards.
- Ensured compliance with food safety regulations and sanitation practices to maintain a clean workspace.
- Oversaw inventory management, including ordering supplies and minimizing waste through efficient usage.
- Developed innovative menu items to enhance customer satisfaction and drive sales growth.
Education
High School Diploma -
Deer Valley High School
Glendale, AZ05-2018
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Order taking
- Food safety awareness
- Food presentation
- Customer service
- Cleaning and sanitation
- Allergy awareness
Timeline
Breakfast Hostess
TRU
09.2024 - Current
Lead Customer Service Representative
Wilson Dental Clinic
06.2022 - 09.2023
Sales Associate
Sam's Club
06.2021 - 06.2023
Senior Sandwich Artist
SUBWAYRestaurants
07.2019 - 06.2021
High School Diploma -
Deer Valley High School