Mikalah Kuebler
Topeka
Summary
.Experienced with customer interactions, effective communication, and problem-solving. I utilize active listening and empathy to address customer concerns. I am skilled with maintaining a calm and professional demeanor in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Call Center Representative
American Home Life Insurance
400 S Kansas Ave STE 100, Topeka, KS 66603
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
CNA
Lexington Park Health & Rehab
1031 SW Fleming Ct, Topeka, KS 66604
12.2023 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Highland Park Highschool
2424 SE California Ave, Topeka KS 6660505-2023
Skills
- Problem-solving skills
- Customer support
- Data entry
- Call center customer service
- Calm disposition
- Call documentation
Languages
English
Native or Bilingual
Interests
- Acting and Theater
- Music
- Makeup
- Fashion
Timeline
Call Center Representative
American Home Life Insurance
02.2024 - Current
CNA
Lexington Park Health & Rehab
12.2023 - 02.2024
High School Diploma -
Highland Park Highschool
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