Mikalah Simpson
Ellicott City,MD
Summary
Dedicated professional with a solid background in high-volume work environments, focused on offering solid skills in customer relations, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate planning tasks.
Overview
9
9
years of professional experience
Work History
Administrative Aide
Howard County Detention Center
Jessup, Maryland
10.2023 - Current
- Answer phone calls, screen callers, and correspondence for the Director.
- Manage the supervisor's calendar and schedule appointments efficiently.
- Compose various types of correspondence to facilitate communication.
- Maintain departmental policies, procedures, and reference materials, including Howard County Code.
- Assist with processing departmental payroll, and maintain accurate data.
- Research grants and drafted reports to support decision-making.
- Organize meetings, prepare agendas, and record minutes for boards and committees.
- Arrange travel plans and reconcile expenses for administrative staff.
Compliance Unit Assistant
Maryland board of Professional counselors and therapist
Maryland, Maryland
09.2022 - 10.2023
- Perform clerical duties, including, but not limited to customer service (answering phone calls, responding to voicemails, and emails), data entry, and filing.
- Complete special projects, assisted by the Compliance Manager.
- Receive, review, and process incoming complaints received by mail or electronically (via email or investigative database).
- Interview complainants to obtain relevant investigative information.
- Create and serve Closure Letters, Notices of Intent to Deny Applications, Notices of Intent to Revoke Licensure, Investigative Reports, and Subpoenas for personnel records, client records, supervision records, and treatment records.
- Create and handle wage reports for all licensees in Maryland.
- Assist with the review process of applicants, including the review of Criminal Justice Information Services Reports and municipal court summaries.
- Process and document incoming licensees' applications and renewal fees.
Pharmacy Technician
Rite Aid Pharmacy
Maryland, Maryland
05.2022 - 06.2022
- Assisted with the securement of patient information and HIPAA laws by working in MedChart.
- Entered prescription information, including but not limited to patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
- Accepted customer and prescription information is required to process new and refill prescriptions, including refill authorization from doctor's offices.
- Retrieved medications from inventory, created prescription labels, and placed medications into prescription containers.
- Completed paperwork related to filling prescriptions, and input customer and prescription data into the computer.
- Assisted in inventory management processes, including order review, inventory returns, restocking shelves, and physical inventory preparation.
Cashier
CVS Pharmacy Health
Maryland, Maryland
03.2017 - 06.2017
- Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
- Accurately perform cashier duties – POS transactions, handling cash, checks, and credit card transactions with precision while following company policies and procedures.
- Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
- Provided customer support to all departments, including photo and beauty, ensuring that departments are fully stocked and operational while remaining current with all updated services and tools.
- Assisted pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
IT Department Intern
Mercy Medical Center Baltimore Md
Maryland, Maryland
09.2016 - 05.2017
- Assisted with emails and oversaw the EPIC database (an electronic medical record system used by more than 200 healthcare organizations).
- Assisted with community projects and attended meetings with my supervisor, colleagues, and head of office.
- Completed small administrative tasks such as computer note-taking, printing, faxing, and filing documents.
- Learned proper phone etiquette and contacted pharmacies to update all contact information for the hospital's staff.
- Assisted with keeping hospital staff informed about issue resolution progress, and provided updated estimated times of resolution on an ongoing basis.
Education
Bachelor of Science - Management
Lincoln University of PA
Lincoln University, Pennsylvania12.2021
Skills
- Customer service expertise
- Administrative support
- Research skills
- Team collaboration
- File management
- Calendar management
- Advanced Microsoft Office proficiency
- Google Workspace applications
- Adobe Creative Suite
- Interpersonal skills
- Database management
- Data entry
- Payroll administration
- Leadership abilities
- Written and verbal communication
- Constructive feedback
- Writing and editing proficiency
- Grammar knowledge
- Email drafting and proofreading
- Problem-solving
Timeline
Administrative Aide
Howard County Detention Center
10.2023 - Current
Compliance Unit Assistant
Maryland board of Professional counselors and therapist
09.2022 - 10.2023
Pharmacy Technician
Rite Aid Pharmacy
05.2022 - 06.2022
Cashier
CVS Pharmacy Health
03.2017 - 06.2017
IT Department Intern
Mercy Medical Center Baltimore Md
09.2016 - 05.2017
Bachelor of Science - Management
Lincoln University of PA