Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikale Allen

Auburn,GA

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Package Handler

FedEx
Braselton, GA
07.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Team Administrator

Chick-fil-A
Buford, GA
01.2024 - 07.2025

Designed schedules.

  • Actively participated in continuous improvement initiatives aimed at increasing overall team productivity and efficiency.
  • Prepared presentations that clearly communicated key information, supporting successful internal and external meetings.
  • Enhanced project management processes for better team coordination and timely completion of tasks.
  • Supported teams during peak workload periods by taking on additional tasks as needed proving flexibility in role.
  • Developed strong relationships with vendors and suppliers, enabling better negotiation deals for essential services or products.
  • Collaborated with cross-functional teams to achieve common objectives efficiently.
  • Organized inventory efficiently.
  • Boosted service quality.
  • Handled currency operations with precision.
  • Enhanced transaction accuracy through advanced POS system.

Receptionist

European Wax
Buford, GA
04.2024 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Greeter

Urban Air
Buford, GA
01.2024 - 04.2024
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.

Education

Associate of Science - Accounting

Gwinnett Technical College
Lawrenceville, GA

High School Diploma -

Vision For My Life Educational Development
Flint, MI
05.2023

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Adaptable to change
  • Workplace cleanliness
  • Record keeping
  • Physical stamina
  • Inventory management
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Team development
  • Live chat support

Timeline

Package Handler

FedEx
07.2025 - Current

Receptionist

European Wax
04.2024 - 12.2024

Team Administrator

Chick-fil-A
01.2024 - 07.2025

Greeter

Urban Air
01.2024 - 04.2024

Associate of Science - Accounting

Gwinnett Technical College

High School Diploma -

Vision For My Life Educational Development
Mikale Allen