MIKALI-ELON WALLACE
Snellville,GA
Summary
To obtain a rewarding Teller position at Wells Fargo, Centerville, where I can utilize my exceptional service oriented skills while providing an extraordinary customer experience.
I have 5 years of experience interacting with customers and cash-handling experience, demonstrated through a combination of the following: work experience/history training, higher education.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Overview
5
5
years of professional experience
Work History
Long Haul Flight Attendant
Norse Atlantic Airways
03.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Interacted with customers and individuals to demonstrate care, build relationships, and completed requested transactions.
- Proven ability to learn quickly and adapt to new situations.
Liaison Officer
Inclusive Links
10.2022 - 02.2023
- Established effective communication channels by collaborating with various departments and stakeholders.
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint projects.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
Office Manager
Spiegel & Utrera
01.2020 - 02.2021
- Became the lead "go-to" young associate to handle and volunteer for challenging assignments. - Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. - Facilitated several trainings to incoming employees providing leadership and valuable information for their development and future with the company.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Enhanced client satisfaction by efficiently managing and organizing case files.
- Assisted attorneys with case preparation, contributing to successful outcomes.
Sales Associate/Shift Lead
Zara
05.2020 - 01.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Processed cash and credit payments as a cashier, using point-of-sale systems.
Head Style Advisor
Aritzia
01.2019 - 08.2019
- Analyzed data generated through Fulcrum, an online market research platform with over 17 billion transactions
- Advised executives to target API buyers based on segmentation analysis; improving transaction volume by 3%
- Led a team of 4 interns to develop a market expansion strategy; pitched business plan to the CEO
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Implemented innovative visual merchandising techniques for optimal product presentation.
Education
BBA - Business
New York University
New York, NY05.2025
Associate of Arts - Communication and Journalism
Westchester Cortland Community College
Valhalla, NY05.2021
High School Diploma -
Greater New York Academy
Queens, NY06.2018
Skills
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strong team building and individually driven skills honed from taking leadership roles in college
- Excellent problem solver with the ability to identify problems before they arise
- Energetic, hardworking and reliable
- Excellent Time Management Skills
- Flexible and Adaptable
- Calm Under Pressure
- Drawer Balancing
- Problem-Solving
- Cash Handling
Timeline
Long Haul Flight Attendant
Norse Atlantic Airways
03.2023 - 12.2023
Liaison Officer
Inclusive Links
10.2022 - 02.2023
Sales Associate/Shift Lead
Zara
05.2020 - 01.2021
Office Manager
Spiegel & Utrera
01.2020 - 02.2021
Head Style Advisor
Aritzia
01.2019 - 08.2019
BBA - Business
New York University
Associate of Arts - Communication and Journalism
Westchester Cortland Community College
High School Diploma -
Greater New York Academy
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