Mikalia Cruz
Bayonne,NJ
Summary
To secure a position which enables me to use my writing, organizational, and creative skills to make a positive contribution to the work environment and become an integral part of the company as its administrative assistant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS
04.2023 - 01.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Cashier Team Lead
Walgreens
08.2020 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Pharmacy
Rutgers University
New Brunswick, NJHigh School Diploma - undefined
Voorhees High School
Glen Gardner, NJ06.2022
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Multi-tasking
- Time Management
- Complaint handling
- Computer literate
- Highly Organized
- Good Recordkeeping
- Attention to Detail
- Effective Communication
Certification
Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
Spanish - Full Professional
English - Full Professional
Timeline
Pharmacy Technician
CVS
04.2023 - 01.2024
Cashier Team Lead
Walgreens
08.2020 - 08.2022
High School Diploma - undefined
Voorhees High School
Pharmacy
Rutgers University
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