Database Management
Mikalia Thomas
Rochester,NY
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Administrator/Diabetes and Prevention Program Lead
University of Rochester Center for Community Health & Prevention
07.2023 - Current
- Managing and resolving scheduling issues
- Meeting scheduling for multiple providers
- Template editing
- Prepares PowerPoint slides for presentations
- Review, edit, and format papers for publication
- Supports providers via in-basket requests (patient questions, refills)
- Referral coordination for incoming patients
- Project management
- REDCap utilization for surveys and updating program data
- Monitoring supplies and mailers inventory
- Onboarding for new hires (IT support)
- Community Outreach
- Procurement
Area Representative/Advisor
ASSE International Student Exchange
05.2024 - Current
- Lead host family and student orientations
- Recruit and screen prospective host families and students
- Offer support and guidance to exchange students and host families throughout the exchange year
- Plan and organize social and recreational activities for exchange students
- Resolves issues and addresses concerns between students and host families
Outpatient Access Specialist
University of Rochester Department of Infectious Disease
09.2018 - 07.2023
- Efficiently collects patient demographic and financial information
- Enters patient information into the electronic medical record
- Schedules new and return visits to the Infectious Disease clinic
New York Contact Tracer
New York Department of Health
09.2021 - 03.2022
- Place phone calls to newly COVID-19 diagnosed patients
- Followed a script when interviewing individuals
- Educated contacts on approved protocols to reduce the risk of spread
- Collected and stored data into NYS health systems
- Case management
Enumerator
US Census Bureau Field Division
08.2020 - 12.2020
- Visited citizens at their homes to conduct interviews and collect demographic data
- Created survey sheets and worked on predefined surveys to gather census information
- Conducted extensive and thorough visual surveys of areas covered during the census procedure
- Explained the objectives of surveys and their procedures to people who were interviewed
- Interpreted interview questions to assist people in understanding them and provided eloquent answers
- Assisted people in filling out survey forms and explained items on the forms
- Double-checked information on survey forms and information pads to ensure the accuracy of information
- Compiled, recorded, and coded information derived from specified forms into a predefined database
Clinical Support Specialist
University of Rochester
09.2018 - 09.2019
- Receive, collect, and track specimens in the Surgical Pathology Laboratory
- Apply scientific knowledge to maintain integrity of specimens
- Troubleshoot problems within the laboratory
Customer Service Representative
Maximus
08.2017 - 09.2018
- Responded to high volume phone inquiries
- Maintained current knowledge of Health Care policies and regulations
- Assisted callers with online and phone applications for Health Insurance
- Connected consumers to supervisors and other departments as needed
Residential Support Specialist
Heritage Christian Services of Rochester
07.2012 - 08.2018
- Assist residents with developmental disabilities with daily self-care routine in a community group home setting
- Obtain and record medical information for residents
- Engage residents in recreational activities
- Light housekeeping duties
Residential Habilitation Specialist
CP of Rochester
10.2010 - 01.2013
- Assist children and young adults with disabilities with Activities of Daily Living
- Submit daily shift reports electronically
- Transport individuals to and from medical appointments
Certified Nursing Assistant
Aaron Manor
01.2011 - 07.2012
- Assisted Residents with daily living activities, to include, delivering meals, turning, and ambulating residents
- Helped Residents with personal hygiene
- Observed Residents and reported any health issues to the supervising nurse
- Documented Resident food and fluid intake
- Assisted Residents with feeding and serving nutritional supplements
- Transported Residents within the facility
- Assisted nurses and other staff as needed
- Adhered to professional standards and followed all facility policies and procedures
- Abided by all federal, state, and local requirements and standards
- Maintained the confidentiality of all Residents and Facility data
Residential Support Specialist
The ARC of Monroe
01.2009 - 01.2011
- Assisted individuals with disabilities with Activities of Daily Living
- Directed individuals with skills based on their individual rehabilitation plans
- Light housekeeping duties
Assistant Manager
Family Dollar
08.2006 - 09.2008
- Management of day-to-day store operations including financial oversight and inventory control
- Assisted customers with information, questions, or concerns
Education
Masters - Health Systems Management
Rochester Institute of Technology
Rochester, NY12.2022
Bachelor - Biology
The State University of New York College at Brockport
Brockport, NY05.2017
Associates Degree - Liberal Arts with a Concentration in Biology
Monroe Community College
Rochester, NY12.2013
Certified Nursing Assistant (CNA) -
Rochester Educational Opportunity Center
Rochester, NY05.2012
Regents Diploma -
John Marshall High School
Rochester, NY06.2004
Skills
- Presentation skills
- REDCap application
- Referral coordination
- Project management
- Onboarding
- Effective negotiation
- Leadership qualities
- Teamwork and collaboration
- Problem-solving
- Time management
- Team leadership
- Social media marketing
- Continuous improvement
- Office administration
- File organization
- Documentation and recordkeeping
- Deadline oriented
- Spreadsheet management
- Tech-Savvy
- Internet research
- Workflow optimization
- Attendance record management
- Supervising staff
Certification
- Certified Nursing Assistant (CNA) Certification, Rochester Educational Opportunity Center, 05/12
- Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid, 05/16
- EdX Design Thinking program completion, 06/22
Accomplishments
- Assists management with the training of new staff members.
- Manages inventory and office budgeting for supplies
- Developed and implemented a new workflow for data collection, which resulted in increased company efficiency and productivity.
- Designed a more efficient Excel template to track and manage Medicare participants of the Diabetes & Prevention Program with higher billing requirements.
Timeline
Area Representative/Advisor
ASSE International Student Exchange
05.2024 - Current
Assistant Administrator/Diabetes and Prevention Program Lead
University of Rochester Center for Community Health & Prevention
07.2023 - Current
New York Contact Tracer
New York Department of Health
09.2021 - 03.2022
Enumerator
US Census Bureau Field Division
08.2020 - 12.2020
Outpatient Access Specialist
University of Rochester Department of Infectious Disease
09.2018 - 07.2023
Clinical Support Specialist
University of Rochester
09.2018 - 09.2019
Customer Service Representative
Maximus
08.2017 - 09.2018
Residential Support Specialist
Heritage Christian Services of Rochester
07.2012 - 08.2018
Certified Nursing Assistant
Aaron Manor
01.2011 - 07.2012
Residential Habilitation Specialist
CP of Rochester
10.2010 - 01.2013
Residential Support Specialist
The ARC of Monroe
01.2009 - 01.2011
Assistant Manager
Family Dollar
08.2006 - 09.2008
Bachelor - Biology
The State University of New York College at Brockport
Associates Degree - Liberal Arts with a Concentration in Biology
Monroe Community College
Certified Nursing Assistant (CNA) -
Rochester Educational Opportunity Center
Regents Diploma -
John Marshall High School
- Certified Nursing Assistant (CNA) Certification, Rochester Educational Opportunity Center, 05/12
- Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid, 05/16
- EdX Design Thinking program completion, 06/22
Masters - Health Systems Management
Rochester Institute of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid sick leave4-day work week401k matchPaid time offFlexible work hoursQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
Project Management Software
Microsoft Office
Interests
Creativity
Data Analysis
Writing
Community Service
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