Mikalyn P. Stevenson
Chicago,IL
Summary
Dynamic customer service professional with extensive experience at NIU Campus Dining and Pearls Place Restaurant. Proven ability in conflict resolution and employee training, consistently enhancing guest satisfaction. Adept at multitasking and maintaining high cleanliness standards, fostering positive relationships with patrons while efficiently managing reservations and service requests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Dining
NIU Campus Dining
DeKalb, IL
02.2025 - Current
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Restaurant Hostess
Pearls Place Restaurant
Chicago, IL
09.2023 - Current
- Organized and scheduled reservations for 100+ customers.
- Provided attentive service and professional customer service to guarantee any concerns were promptly addressed.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Fostered warm relationships with customers
- Greeted an average of 200 customers daily and greeted them to their tables
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Delivered food orders promptly and courteously.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
Bachelor of Science - Business Administration
Northern Illinois University
Dekalb, IL05.2027
Skills
- Customer service
- Conflict resolution
- Team building
- Employee training
- Time management
- Verbal communication
- Calm under pressure
- Multitasking Abilities
- Flexible and adaptable
- Friendly, positive attitude
- Attention to detail
Certification
SERV safe food handler certification
Timeline
Retail Dining
NIU Campus Dining
02.2025 - Current
Restaurant Hostess
Pearls Place Restaurant
09.2023 - Current
Bachelor of Science - Business Administration
Northern Illinois University
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