Mikary Dent
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Amazon Driver Associate
Two Seam Transportation
09.2023 - Current
- Focused on delivering packages to customers efficiently, moving through the route with mindfulness of pace.
- Meeting time quotas expected by customers, making sure that every package gets delivered by the end of route
- Following specific delivery notes to ensure the receiver is satisfied
- Driving safely, meeting required safety scores and avoiding driver violations.
Contact Center Representative
AWL (All Web Leads)
01.2023 - 09.2023
- Receiving inbound and making outbound calls to consumers that are looking for benefits
- Following specific wording structures, ensuring the call stays in code with company guidelines.
Inventory Associate
DriveTime Automotive Group
06.2021 - 12.2022
- Here I received certifications in multiple processes including detailing, stocking, distribution, and photography of vehicles.
CSR - Customer Service Representative
Alorica Calling Center
07.2020 - 08.2021
- Identifying customers needs, clarify information, research every issue and providing solutions while following a script in a timely but accurate matter
- Giving great customer service and communication skills to accommodate the caller by all means.
Server
Texas Roadhouse
09.2018 - 03.2021
- At Texas Roadhouse I started cleaning tables then worked my way up to hosting, taking togo orders, server then a host manager.
- Ensuring that the whole restaurant Is running smoothly, making flexible moves to ensure satisfaction of staff and customers.
Education
High School Diploma -
Carl Wunsche Sr High School
Spring, TX06.2020
Skills
- Training & development
- Data visualization
- Customer support
- Call Center
- Time Management
- Customer Service
Timeline
Amazon Driver Associate
Two Seam Transportation
09.2023 - Current
Contact Center Representative
AWL (All Web Leads)
01.2023 - 09.2023
Inventory Associate
DriveTime Automotive Group
06.2021 - 12.2022
CSR - Customer Service Representative
Alorica Calling Center
07.2020 - 08.2021
Server
Texas Roadhouse
09.2018 - 03.2021
High School Diploma -
Carl Wunsche Sr High School