Mikayla Burley
Bend,OR
Summary
Dedicated barista and retail professional adept at delivering exceptional customer service, resolving issues effectively, and fostering positive experiences. Committed to enhancing team collaboration and satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Bend, OR
04.2025 - Current
- Prepared and served high-quality coffee beverages to customers efficiently.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment while adhering to safety guidelines.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to enhance workflow during peak hours.
- Participated in training sessions to improve barista skills and beverage preparation techniques.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to a promote positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Retail Store Manager
Bath & Body Works
Bend, OR
02.2025 - 04.2025
- Supervised daily store operations, ensuring optimal customer experiences and adherence to company policies.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty within the community.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail Sales Associate
Victoria Secret & PINK
Bend, OR
04.2024 - 02.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customer attention.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Collaborated with team members to achieve sales goals and maintain store performance metrics.
- Greeted customers and provided outstanding customer service.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeating clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
High School Diploma -
Mountain View High School
Bend, ORGED -
Mountain View High School
Bend, ORSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Exceptional customer service
- Professional demeanor
- Clear, written and verbal communication
- Team collaboration
- Adaptable and flexible
- Reliable and dependable
- Multitasking
Timeline
Barista
Dutch Bros
04.2025 - Current
Retail Store Manager
Bath & Body Works
02.2025 - 04.2025
Retail Sales Associate
Victoria Secret & PINK
04.2024 - 02.2025
High School Diploma -
Mountain View High School
GED -
Mountain View High School