Mikayla Coney
Spotsylvania,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Fulfillment Expert
Target
Fredericksburg, VA
10.2019 - Current
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Provided technical support when needed during peak periods of high-volume activity.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Analyzed customer data to determine the most efficient shipping solutions.
- Ensured compliance with company policies and safety regulations at all times.
- Resolved complex customer issues related to order status or shipment tracking information.
Shift Manager
Taco Bell
Fredericksburg, VA
04.2015 - 01.2018
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
Education
Associate of Applied Science - Cybersecurity
Wilmington University
New Castle, DE12-2024
Skills
- Data Collection
- Data Entry
- Complaint resolution
- Information Security
- Paperwork Processing
- Adaptive team player
- Product Knowledge
- High-energy attitude
- Critical Thinking
- Follow-up skills
- Customer consulting
- Complaint Handling
- Escalation management
- Customer Service
- Excellent Communication
- Friendly and Courteous
- Detail Oriented
- Punctual and Reliable
References
References available upon request.
Timeline
Fulfillment Expert
Target
10.2019 - Current
Shift Manager
Taco Bell
04.2015 - 01.2018
Associate of Applied Science - Cybersecurity
Wilmington University