Mikayla Cross
Alpena,MI
Summary
Human Resources Administrator experienced in recruitment, human resources, and administrative functions. Achieved effective talent sourcing and candidate assessment through collaborative process enhancement and attention to detail. Focused on fostering a positive organizational climate and improving employee morale.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Human Resources Administrator
Alpena Power Company
Alpena, MI
09.2024 - Current
- Led recruitment efforts by posting job openings and sourcing candidates to attract qualified talent for the organization.
- Coordinate and conduct interviews for potential hires.
- Facilitate onboarding for new hires, ensuring smooth integration into the company.
- Collaborated with President and Vice Presidents to address employee discipline and manage HR-related matters, supporting a positive workplace culture.
- Review and assess employee benefit packages ahead of open enrollment, ensuring the best options for both employees and the company (including 401K, medical, dental vision, life insurance, etc.).
- Administer biweekly payroll for employees, ensuring timely and accurate payments.
- Ensure prompt and accurate payment of all medical premium bills.
- Assisted employees with inquiries regarding time off, insurance benefits, 401K, STD/LTD paperwork, and workers' compensation, enhancing employee satisfaction and support.
Account Operations Analyst
Point B
Alpena, MI
07.2023 - 09.2024
- Analyzes account sales and financial data, including project level estimates to completion.
- Partner with Account Services and Account Leadership teams to drive client account support functions.
- Manages active project data by ensuring milestones are correct and assignments are up to date.
- Maintained financial and sales pipeline dashboards and presentations to provide clear insights for decision-making.
- Deeply understands customers' business processes (invoicing, SOW, onboarding, etc.) and proactively guides account approach to engage in those benefit Point B and the Customer.
- Tracked compliance of time and expenses to ensure accurate reporting.
- Produced and reconciled invoices with ASA, following up with accounts/clients on past due payments to ensure timely resolution.
- Creating and maintaining Teams collaboration sites.
- Worked in a remote capacity, collaborating with team members through virtual meetings and digital tools.
Recruiting Coordinator/Recruiter
Point B
Alpena, MI
10.2021 - 07.2023
- Identified and sourced top talent via LinkedIn Recruiter for company clients.
- Recruit candidates for several different industries including retail, financial, banking, health and life sciences, and automotive.
- Conducted phone and video interviews to assess behavioral, technical, and cultural fit of candidates.
- Collaborated with recruitment team to enhance recruiting and interview processes.
- Work with sales team to get candidate resumes to hiring managers for review.
- Review candidate resumes in our general application pipeline to see if there is a fit for any of our open roles (archive and email those who are not).
- Worked remotely to support recruitment efforts
Branch Office Administrator
Edward Jones
Alpena, MI
11.2020 - 09.2021
- Facilitated the opening of retirement and education accounts for clients to support their financial goals.
- Organized and managed client meetings and annual reviews to enhance client engagement.
- Updated client personal information during appointments, inquired about changing goals, and identified ways to enhance support.
- Prepare paperwork for IRA/401K rollovers, transfers, or moving of assets.
- Prepare Life/Long Term Insurance paperwork.
- Assist Financial Advisor in daily tasks.
- Conducted branch meetings focused on improving client service and fostering team collaboration.
- Work together as a company to do what is best for our clients' overall goals and help them with any questions or concerns they may have.
Human Resource Intern
Landaal Packaging
Burton, MI
06.2019 - 08.2019
- Used ADP and Epicor systems to track employees pay, schedules, time-off, benefits, tax information, and insurance plans
- Used ADP and Epicor systems to track employees' pay, schedules, time-off, benefits, tax information, and insurance plans
- Collaborated with a company owner on a project that analyzed employee turnover patterns.
- Observed interviews, terminations, and grievance procedures to understand hiring and disciplinary processes.
- Sat in on interviews, terminations, and grievances
- Assisted with weekly payroll processing for Burton plant with 150+ employees and Bay City plant with 80+ employees
Education
Bachelor of Business Administration - Human Resource Management
Western Michigan University
Kalamazoo, MI 08.2017 - 04.2020
Skills
- Recruiting/Interviewing
- Onboarding
- Human Resources
- ADP
- Epicor
- Workday
- Salesforce
- LinkedIn Recruiter
- Lever
- ISolved
- Employee Navigator
- ServiceNow
- Leadership
- Diversity Recruitment
- Communication (verbal/written)
- Indeed
Timeline
Human Resources Administrator
Alpena Power Company
09.2024 - Current
Account Operations Analyst
Point B
07.2023 - 09.2024
Recruiting Coordinator/Recruiter
Point B
10.2021 - 07.2023
Branch Office Administrator
Edward Jones
11.2020 - 09.2021
Human Resource Intern
Landaal Packaging
06.2019 - 08.2019
Bachelor of Business Administration - Human Resource Management
Western Michigan University
08.2017 - 04.2020