Mikayla Delacruz
Hayward,CA
Summary
Warm and bubbly personality experienced with managing guests and communicating with other team members. Possess strong organization and adaptive skills following direct tasks ensuring work needs are satisfied. Experienced in multiple service industries making a very reliable worker excelling in customer satisfaction and seamless work flow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Host
The Old Spaghetti Factory International Inc.
09.2024 - Current
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Trained new front desk staff members, sharing best practices and ensuring consistent performance across all shifts.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Conducted regular inventory checks of front desk supplies to maintain appropriate stock levels without over-ordering or waste.
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
- Prepared togo meals for customers while maintaining a clean environment during rush hours
- Used POS system to enter and place orders to customers
Front Desk Receptionist and Party Host
Kidtopia Indoor Playcenter
11.2022 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area and play structure to create professional and welcoming environment for visitors and employees.
- Consulted customers regarding birthday party Inquiry and budget costs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Hosted birthday parties by serving food, cake, and supplying customer needs
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Created a seamless environment during busy hours in order to maintain area flow
Education
Bachelor of Science - Business Administration And Management
San Jose State University
San Jose, CA06-2028
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Multitasking
- Front desk operations
- Reliability
- Check-in and Check-out procedures
- Phone and email etiquette
- Public speaking
- Thrive In fast paced environments
- Ability to adapt quickly to new environments
Accomplishments
- Documented and resolved incorrect orders which led to a positive customer experience.
Certification
- Food handlers License
- High School Diploma
Languages
Tagalog
Limited Working
Timeline
Front Desk Host
The Old Spaghetti Factory International Inc.
09.2024 - Current
Front Desk Receptionist and Party Host
Kidtopia Indoor Playcenter
11.2022 - 07.2024
Bachelor of Science - Business Administration And Management
San Jose State University
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