Mikayla Delatorre
Tempe,AZ
Summary
Data analyst looking to leverage analytical skills for impactful nonprofit initiatives. Detail-oriented professional with expertise in operational data analysis and event planning. Known for fostering team collaboration and leading initiatives that drive process improvements and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Global Operations Data Analyst
Bank of America
Chandler, Arizona
07.2025 - Current
- Analyzing operational data from call centers to identify trends and improve processes for customers using Excel.
- Reporting customer complaint metrics to senior management monthly.
- Listening closely to identify weak points in agent-customer interactions to encourage coaching and improve bank products.
Chief of Treasury
Sociology Association @ UCSB (non profit)
Santa Barbara, California
10.2023 - 12.2024
- Facilitated the fundraising for organizational operations from venues such as fundraisers (selling club merchandise) and presentations in front of UCSB's Finance and Business Committee to request funding both in person and virtually.
- Reached out to alumni to garner panelists for the biggest Soc. Asso. Event of the year: UCSB's 1st Sociology Alumni Panel.
- Lead weekly meetings to discuss budget statuses and future expenses due to club events.
Campus Concessions Student Supervisor
University Of California, Santa Barbara
Santa Barbara, California
01.2023 - 12.2024
- Set up my coworkers for success by performing beginning-of-shift duties at our various sports venues, such as opening cash registers with the appropriate amount of cash, restocking items for sale, initiating food production, and double-checking my team has all components necessary for a successful game.
- Stepped in when abnormal events occur to maintain patron satisfaction and worker wellness.
- Conducted regular meetings to communicate updates, gather feedback, and address concerns of student workers.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06-2025
Skills
- Data analysis
- Team leadership
- Trend identification
- Effective communication
- Process improvement
- Excel proficiency
- Nonprofit experience
- Event planning
Languages
Spanish
Limited
Timeline
Global Operations Data Analyst
Bank of America
07.2025 - Current
Chief of Treasury
Sociology Association @ UCSB (non profit)
10.2023 - 12.2024
Campus Concessions Student Supervisor
University Of California, Santa Barbara
01.2023 - 12.2024
Bachelor of Arts - Sociology
University of California, Santa Barbara