Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Falcone

Conestoga,PA

Summary

Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 7 years of experience with passion for building strong rapport with faculty, students and caregivers.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Toddler Teacher

Luthercare For Kids
01.2023 - 01.2024
  • Organized engaging special events to provide diverse learning experiences for young learners.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Utilized creative teaching strategies to engage students in classroom.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Guided students to develop social, emotional and physical skills.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.

Customer Service Cashier

Kmart, Sears Holding
11.2020 - 04.2021
  • Streamlined the checkout process for faster service and improved customer experience.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded proactively and positively to rapid change.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Penn Manor High School
Millersville, PA
06.2022

Skills

  • Child Development Associate Certification

  • Communication and Interpersonal Skills

  • Clear and Direct Communication

  • Arts, crafts, and games

  • Self-Esteem Boosting

  • Organizational and Planning Skills

  • Observation and Assessment

  • Documentation and Record Keeping

  • Customer Service

  • Data Entry

  • Microsoft Office

  • Understanding Customer Needs

  • Computer Skills

  • Calm and Professional Under Pressure

  • De-Escalation Techniques

  • Conflict Resolution

  • Microsoft Excel

  • Customer Relations

  • Problem-solving abilities

  • Assertiveness

  • Relationship Building

  • Reading Comprehension

  • Building rapport

  • Coordination

  • Sales expertise

  • Calm Under Pressure

Timeline

Toddler Teacher

Luthercare For Kids
01.2023 - 01.2024

Customer Service Cashier

Kmart, Sears Holding
11.2020 - 04.2021

High School Diploma -

Penn Manor High School

Similar Profiles

CREATE PROFILE
Mikayla Falcone