Mikayla Fenderbosch
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant
Kidz Under Construction
05.2017 - 03.2024
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Completed daily logs for management review.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Took care of the wellbeing of 12 children along with enhancing knowledge on a daily basis.
- Supported parents and children in needs concerning behavior or schooling.
- Finding positive solutions to enhance the children's emotional, mental and physical state.
Customer Service Representative
Walgreens
08.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Special Needs Nanny
Amanda and Chris Walton
03.2024 - 08.2025
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Enhanced communication skills for non-verbal children through consistent use of sign language and visual aids.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
Paraprofessional
Euclid Middle School
08.2024 - 01.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Private Nanny
Skye and Mathew Perry
02.2025 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Education
Associate of Arts - Arts
Pueblo Community College
Pueblo, CO05-2017
Associate of Arts - Arts
Pueblo Community College
Winter Park, FL07-2026
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- CPR training
- Light housekeeping
- Transportation safety
- Social skill development
- Creative activity planning
- Educational support
Timeline
Private Nanny
Skye and Mathew Perry
02.2025 - Current
Paraprofessional
Euclid Middle School
08.2024 - 01.2025
Special Needs Nanny
Amanda and Chris Walton
03.2024 - 08.2025
Customer Service Representative
Walgreens
08.2018 - 09.2020
Assistant
Kidz Under Construction
05.2017 - 03.2024
Associate of Arts - Arts
Pueblo Community College
Associate of Arts - Arts
Pueblo Community College
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