Mikayla Francis
Gilbert,AZ
Summary
Proven track record in boosting sales and enhancing customer experiences, notably increasing sales revenue by 15% at Performance Contact Services LLC. Expert in customer service and organization, adept at upselling and fostering client loyalty. Excelled in creating engaging product displays and leveraging team collaboration for visual merchandising success.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
11.2022 - 12.2024
- Maintained an organized and visually appealing product display, contributing to a 10% increase in product sales during promotional periods.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Consistently exceeded monthly credit card application targets by 15%, contributing to a 25% increase in overall store engagement with loyalty programs
- Collaborated with team members to achieve 100% of monthly sales targets for five consecutive months, improving store performance metrics.
Customer Sales Representative
Performance Contact Services LLC
02.2021 - 08.2022
- Boosted sales revenue by 15% through identifying customer needs and delivering tailored product or service recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques that increased average transaction value by 20%, driving additional revenue growth.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities, ensuring consistent engagement and increased conversion rates.
Prestige Beauty Advisor
Ulta Beauty
03.2019 - 01.2021
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Cross-sold and upsold complementary products, meeting customer needs while increasing average transaction value by 15% and consistently exceeding sales goals by 10%.
- Promoted loyalty programs and exclusive offers, driving customer enrollment and encouraging repeat business opportunities.
- Collaborated with management and team members to develop creative visual merchandising displays, driving interest in featured products.
Education
Associate of Arts - Liberal Arts
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2019
Skills
- Customer relationship building
- Organization and multitasking
- Conflict resolution
- Complex problem-solving
- Interpersonal communication skills
- Upselling and cross-selling techniques
- Proficient in point-of-sale systems
- Product knowledge expertise
Timeline
Beauty Advisor
Sephora
11.2022 - 12.2024
Customer Sales Representative
Performance Contact Services LLC
02.2021 - 08.2022
Prestige Beauty Advisor
Ulta Beauty
03.2019 - 01.2021
Associate of Arts - Liberal Arts
Maricopa Community Colleges, Mesa Community College
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