Mikayla Gobis
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Sales Associate
Staples
Charlotte, NC
01.2023 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Deli Assistant Manager
Fresh Market Inc.
Charlotte, NC
01.2022 - 11.2022
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on a weekly basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Monitored food preparation, production and plating for quality control.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
Server
Olive Garden Restaurant
Charlotte, NC
06.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Bartender
Olive Garden
Manchester, NH
10.2020 - 06.2021
- Maintained and well-stocked a presentable bat to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 75 drinks per hour.
Prime Grocery Shopper
Whole Food Market
Portland , ME
10.2019 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
The Paper Store
Concord, NH
11.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
University of New Hampshire
Durham, NH05.2019
High School Diploma -
Bow High School
Bow, NH05.2018
Skills
- Office 365 Proficiency (ie Word, Excel, PowerPoint, Teams)
- Zoom
- Skype
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- High-Energy and Stamina
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Team Player
- Menu Memorization and Presentation
- Active Listening
- Guest Satisfaction
- Guest Relations Management
- Cocktail Knowledge
- Suggestive Selling
- Anticipating Guest Needs
- Reservation Software
- Time Management
- Critical Thinking
- Service-Orientation
Additional Information
References available upon request.
Timeline
Sales Associate
Staples
01.2023 - Current
Deli Assistant Manager
Fresh Market Inc.
01.2022 - 11.2022
Server
Olive Garden Restaurant
06.2021 - 02.2022
Bartender
Olive Garden
10.2020 - 06.2021
Prime Grocery Shopper
Whole Food Market
10.2019 - 09.2020
Sales Associate
The Paper Store
11.2016 - 12.2016
University of New Hampshire
High School Diploma -
Bow High School