Mikayla Gray
South Carolina
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TTEC
12.2023 - 11.2024
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated with team members to improve overall customer service experience.
Enrollment Specialist
Ttec (TeleTech) - HealthCare Solutions
01.2022 - 08.2023
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Assistant Manager
Lids Locker Room
08.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
SYKES
03.2018 - 02.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Pennfoster High School
Skills
- Detail-Oriented Data Management
- Microsoft teams
- Skilled Customer Support
- Efficient Typing Skills
Timeline
Customer Service Representative
TTEC
12.2023 - 11.2024
Enrollment Specialist
Ttec (TeleTech) - HealthCare Solutions
01.2022 - 08.2023
Assistant Manager
Lids Locker Room
08.2019 - 12.2020
Customer Service Representative
SYKES
03.2018 - 02.2019
High School Diploma -
Pennfoster High School
Similar Profiles
Sheila CerbitoSheila Cerbito
Customer Service Representative (US Retail) at TTECCustomer Service Representative (US Retail) at TTEC
Ana SubiriaAna Subiria
FNOL at TTECFNOL at TTEC
Georgie TouzelGeorgie Touzel
Health Insurance Agent at TTECHealth Insurance Agent at TTEC
Shamieka GuiltyShamieka Guilty
Customer Service Representative at TTECCustomer Service Representative at TTEC
Kelly FerderigosKelly Ferderigos
Director of Operations at Charleston Charter School for Math and ScienceDirector of Operations at Charleston Charter School for Math and Science