Mikayla Jay
Kailua
Summary
Efficient registered medical assistant with solid foundation in providing clinical and administrative support in healthcare settings with over 5 years of experience. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Assistant
Intermountain Health
Grand Junction, Colorado
09.2020 - 07.2026
- Administered patient assessments and recorded vital signs to support diagnostic processes.
- Managed electronic health records to ensure accurate patient information retrieval and documentation
- Collaborated with the healthcare team to coordinate patient care and enhance treatment plans.
- Assisted in developing patient education materials, improving health literacy among diverse populations.
- Trained new staff on clinical procedures and office protocols to ensure consistency in operations.
- Monitored inventory levels of medical supplies, implementing efficient ordering processes for cost-effectiveness.
- Led initiatives to streamline appointment scheduling, enhancing patient flow and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Mobile Expert/Cashier
Outside Sales Leadership
Grand Junction, CO
09.2019 - 05.2020
- Developed and implemented mobile sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Conducted presentations to clients, showcasing mobile products tailored to specific needs.
Mobile Expert
MarketSource
Grand Junction, CO
01.2019 - 09.2019
- Developed strategic sales initiatives to optimize mobile technology offerings and increase market penetration.
- Collaborated with cross-functional teams to implement promotional campaigns, driving store traffic and sales growth.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Conducted regular inventory assessments to maintain optimal stock levels and minimize loss risks.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
Associate of Applied Science - Medical Assistant Certificate
Western Colorado Community College
Grand Junction, CO07-2020
Diploma - undefined
Kailua High School
Kailua, HI05-2016
Skills
- Direct patient care
- Vital sign monitoring
- Customer support
- Specimen collection and processing
- Clinical documentation
- EMR EHR
- EMR / EHR
- Patient scheduling
- Patient care coordination
- Patient-focused care
- Medical terminology
- Medical records management
- HIPAA compliance
- Data entry
- Procedure assistance
- Patient flow management
- Inventory and supply management
- Inventory management
- Medical office administration
- Complex Problem-solving
- Medical administration
- Customer service
- Professional bedside manner
- Clinical troubleshooting
- CPR
- Supply chain management
- Professional bedside manner
- Inventory management
Certification
- BLS, A.H.A
- RMA, A.M.T
LANGUAGES
English
Timeline
Medical Assistant
Intermountain Health
09.2020 - 07.2026
Mobile Expert/Cashier
Outside Sales Leadership
09.2019 - 05.2020
Mobile Expert
MarketSource
01.2019 - 09.2019
Diploma - undefined
Kailua High School
Associate of Applied Science - Medical Assistant Certificate
Western Colorado Community College