Mikayla Johnson
Livingston,Tx
Summary
Passionate and determined bringing forth skill and advanced knowledge in veterinary care. Adept in serving as a helpful and supportive technician in the exam room, seeking to provide the best possible patient care for all animals.
Overview
4
4
years of professional experience
Work History
Waitress
Dugout Bar & Grill
01.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Bullet Grill House
08.2023 - 01.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Representative
Livingston Animal Hospital
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress
Blue Duck Kitchen & Bar
01.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hostess Manager
Jerry’s Restaurant
06.2020 - 11.2021
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Education
Bachelors in Animal Science -
Sam Houston State University
08.2024
High School Diploma, Advanced Animal Science, Vet Med, Equine Science, Small Animal Management, Livestock Production -
Onalaska Jr/Sr High School
06.2022
Skills
- Adaptability
- Leadership
- Effective Time Management
- Customer Service
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Excellent Communication Skills
References
- James Steelhammer, Precision Tractor Work, (936) 252-39928
- Zach Davies, Country World Realty, (936) 933-2414
- Jennifer Steelhammer, Lake Livingston Golf Cars, (936) 239-3756
Timeline
Waitress
Dugout Bar & Grill
01.2024 - Current
Waitress
Bullet Grill House
08.2023 - 01.2024
Customer Service Representative
Livingston Animal Hospital
12.2022 - 08.2023
Waitress
Blue Duck Kitchen & Bar
01.2022 - 12.2022
Hostess Manager
Jerry’s Restaurant
06.2020 - 11.2021
Bachelors in Animal Science -
Sam Houston State University
High School Diploma, Advanced Animal Science, Vet Med, Equine Science, Small Animal Management, Livestock Production -
Onalaska Jr/Sr High School