Mikayla Joseph
Las Vegas,NV
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Lead
TimeDoc Health
Remote
09.2022 - 09.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Enrollment Specialist
TimeDoc Health
Remote
04.2022 - 09.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Utilized exceptional interpersonal skills to establish rapport with prospective students from diverse backgrounds, ultimately increasing program accessibility.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Evaluated success metrics post-enrollment, assessing the effectiveness of recruitment and enrollment strategies while identifying opportunities for improvement.
Customer Service Representative
Ashley Home Furniture
Clearwater, FL
03.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Sales Specialist
American Power And Gas Careers
Odessa, FL
10.2017 - 02.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
General Manager
Popcorn Premiere
Midland, TX
08.2016 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Master at Arms Petty Officer Third Class
United States Navy, USN
San Diego, CA
09.2012 - 09.2016
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
- Streamlined incident reporting for improved response times and increased overall safety.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
- Implemented emergency response drills, increasing preparedness among all personnel within the facility.
- Increased base security through comprehensive training programs for all personnel.
- Led team members in maintaining order during crisis situations, effectively deescalating tensions and ensuring safety for all involved parties.
- Implemented crime prevention initiatives that led to a decrease in criminal activity on base property.
- Organized training exercises simulating real-world scenarios, improving overall readiness and adaptability among team members.
- Oversaw evidence collection and preservation during investigations, contributing to successful case resolutions.
- Developed strong working relationships with local law enforcement agencies, resulting in successful joint operations.
- Collaborated with other departments to develop cohesive strategies for addressing potential threats or incidents.
- Conducted background checks and screenings on personnel requesting access to sensitive areas or information, reducing potential risks associated with unauthorized access or espionage activities.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL05.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Complaint resolution
- Influencing skills
- Talent Acquisition
- Teamwork and Collaboration
- Team Supervision
- Team motivation
- Staff Training
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Timeline
Team Lead
TimeDoc Health
09.2022 - 09.2023
Enrollment Specialist
TimeDoc Health
04.2022 - 09.2022
Customer Service Representative
Ashley Home Furniture
03.2021 - 04.2022
Sales Specialist
American Power And Gas Careers
10.2017 - 02.2018
General Manager
Popcorn Premiere
08.2016 - 08.2017
Master at Arms Petty Officer Third Class
United States Navy, USN
09.2012 - 09.2016
Bachelor of Arts - Criminal Justice
Keiser University