Mikayla Kopplin
Brandon
Summary
Demonstrates a strong background in patient access and medical scheduling, effectively managing appointment systems and ensuring HIPAA compliance. Experience includes assisting with daily living activities and monitoring vital signs, contributing to overall patient well-being. Proficient in using electronic health records for accurate documentation and communication in healthcare settings. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
MPAA
Dodge Correctional Institution
Waupun
11.2025 - Current
- Managed daily operations of medical practice to ensure smooth workflow.
- Coordinated patient scheduling and managed appointment systems effectively.
- Scheduled and confirmed appointments using electronic health record system.
- Coordinated communication between medical staff and patients effectively.
- Documented patient information accurately in electronic health records.
- Reviewed and verified accuracy of patient data in electronic health systems.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled medical supplies and ensured availability for staff use.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms.
- Organized scanned files into designated digital folders for easy access.
- Assisted nurses with patient care tasks and daily living activities.
- Provided direct patient care and assistance to healthcare team members.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Caregiver
IRIS
Waupun
09.2024 - 06.2025
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored vital signs, ensuring prompt identification of health changes for timely intervention.
- Administered prescribed medications according to care plan, promoting adherence to treatment protocols.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Accompanied clients to social events, enhancing social interaction and emotional well-being.
- Provided safe transportation for clients to medical appointments using wheelchair accessible vehicles.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Patient Access Representative
Aspirus
Wausau
01.2022 - 05.2025
- Coordinated outpatient appointment scheduling to optimize patient flow and access to care.
- Managed patient calls to schedule appointments for surgery, primary care, and specialty services.
- Verified demographics and insurance information to ensure accurate patient registration and support billing processes.
- Utilized Epic software for patient management and documentation over a 3-4 year period.
- Sent nurse messages regarding medication refills or urgent matters.
Education
High School Diploma -
Ripon Highschool
Ripon, WI05-2019
Skills
- Epic
- Medical Scheduling
- Medical Terminology
- HIPAA
- EMR charting
- Medical records
- Insurance verification
- Medical Record Requests
- Controlled Substance Management
- Digital File Management
- Office administration
- Medical receptionist
- Microsoft Outlook
- Microsoft Excel
- Power Chart
- Patient Education
- Organizational skills
- Customer Service
- Phone etiquette
- Intake documentation
- Healthcare Compliance
- Computer skills
- ROIs
Languages
English
Timeline
MPAA
Dodge Correctional Institution
11.2025 - Current
Caregiver
IRIS
09.2024 - 06.2025
Patient Access Representative
Aspirus
01.2022 - 05.2025
High School Diploma -
Ripon Highschool