Mikayla Mabins
Saraland,AL
Summary
Dynamic insurance professional with extensive experience at State Farm, excelling in claim evaluations and customer service. Proven ability to estimate repair costs and make informed decisions, ensuring accurate and timely resolutions. Recognized for fostering trust with policyholders while maintaining compliance with insurance policies and enhancing organizational growth.
Experienced with handling fire claims from initial assessment to final resolution. Utilizes in-depth knowledge of fire damage assessment to ensure accurate claims processing. Track record of effective negotiation and collaboration with teams and clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fire Claim Specialist
State Farm
02.2024 - Current
- Evaluated fire claims to determine coverage and eligibility based on policy guidelines.
- Collaborated with clients and contractors to gather documentation for claim processing.
- Reviewed loss reports and damage assessments to ensure accurate claim evaluations.
- Collaborated with adjusters, appraisers, and contractors to accurately assess property damages and repair costs.
- Conducted thorough inspections of residential and commercial properties post-loss.
- Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
Property Claims Examiner
EP Claims
09.2022 - 04.2023
- Reviewed property damage claims to assess coverage and determine validity.
- Assisted in gathering necessary documentation for claims processing.
- Communicated with policyholders to clarify claim details and expectations.
- Supported senior examiners in evaluating repair estimates and costs.
- Maintained an organized workflow by prioritizing tasks effectively, leading to timely completion of claim examinations.
- Provided exceptional customer service during claim inquiries, fostering trust between policyholders and insurance providers.
Insurance Claims Specialist
CNC Catastrophe & National Claims
02.2020 - 05.2022
- Reviewed and processed insurance claims to ensure compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim evaluations.
- Utilized claims management software to track and manage claim statuses efficiently.
- Communicated effectively with stakeholders regarding claim updates and resolutions.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, ALSkills
- Critical thinking capacity
- Organizational growth
- Estimating repair costs
- Decision-making
- Claim evaluation proficiency
- Customer service
- Insurance policy knowledge
- Claims investigation
- Claims
Certification
Auto
Property
Estimatics
Timeline
Fire Claim Specialist
State Farm
02.2024 - Current
Property Claims Examiner
EP Claims
09.2022 - 04.2023
Insurance Claims Specialist
CNC Catastrophe & National Claims
02.2020 - 05.2022
High School Diploma -
Mattie T Blount High School