Mikayla Mars
Summary
Adaptable and proactive individual with experience in client engagement and store management. Strong problem solving and time management skills ensure effective support and training for teams, driving successful outcomes.
Overview
7
7
years of professional experience
Work History
Client Engagement Specialist
Plastic Printers
Hastings, MN
07.2024 - Current
- Assist clients with orders and provide timely support through phone, email, and live chat.
- Utilize CRM tools to manage customer relationships and improve satisfaction.
- Assist in developing training materials for new staff on client engagement protocols and best practices.
Store Manager
Subway
Woodbury, MN
01.2019 - 07.2024
- Oversaw daily store operations, payroll, and inventory for a high volume location.
- Hired and trained 20+ employees, fostering strong team culture and retention.
- Maintained high standards of cleanliness and organization throughout the store environment.
Direct Support Professional
BridgesMN
Mankato, MN
01.2021 - 07.2022
- Developed and implemented individualized care plans based on client needs and goals.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Maintained HIPAA compliant documentation while tracking client achievements, concerns, or changes in behavior patterns.
Education
High School Diploma -
Tartan Senior High School
Oakdale06-2017
Skills
- Appointment scheduling
- Project management
- Multitasking and organization
- Team collaboration
- Problem solving
- Time management
- Adaptability and flexibility
Timeline
Client Engagement Specialist
Plastic Printers
07.2024 - Current
Direct Support Professional
BridgesMN
01.2021 - 07.2022
Store Manager
Subway
01.2019 - 07.2024
High School Diploma -
Tartan Senior High School