Mikayla Mays
Oshkosh
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Supervisor, Environmental Services
ThedaCare Regional Medical Center
05.2023 - Current
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Manager
Hobby Lobby
10.2017 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Sales Associate
The Children's Place
06.2016 - 11.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Education
North High School
Oshkosh, WI06.2017
Skills
- Conflict resolution techniques
- Skilled multi-tasker
- Product Knowledge
- Deadline-oriented
- Training and coaching
- Customer Service
- Problem-Solving
- Time Management
Timeline
Supervisor, Environmental Services
ThedaCare Regional Medical Center
05.2023 - Current
Customer Service Manager
Hobby Lobby
10.2017 - Current
Sales Associate
The Children's Place
06.2016 - 11.2018
North High School
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