Mikayla Mitchell
Baltimore,MD
Summary
Motivated and results-oriented manager with a robust ability to solve complex problems through analytical thinking. Renowned for building and leading high-performing teams, inspiring them to excel and achieve organizational goals. Demonstrates exceptional skills in customer relations and relationship-building, fostering trust and loyalty among clients, partners, and stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Amazon
08.2020 - Current
- Conduct and manage multiple projects aimed at enhancing departmental opportunities, driving continuous improvement, and achieving strategic goals
- Collaborate with cross-functional teams (Facilities, Safety, Learning, etc) to develop plans to meet daily business objectives
- Set, enforce and optimize internal policies to maintain responsiveness to demands
- Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency
- Enhance team member productivity by implementing effective performance monitoring techniques and motivational approaches, resulting in significant improvements in team output and morale.
Student Assistant
College of Engineering and Computer Science
10.2017 - 04.2020
- Helped with administrative support by managing incoming calls and emails
- Completed clerical tasks such as filing, copying and distributing mail
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
Sales Intern
United Technologies Otis Elevator
06.2017 - 08.2017
- Worked independently with minimal supervisory oversight
- Contributed to team objectives in fast-paced environment
- Introduced to data analysis through system processes
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Education
Bachelor of Science - Industrial Engineering and Management Systems
University of Central Florida
Orlando, FLMaster of Science - Industrial Engineering
University of Central Florida
Orlando, FL08-2025
Skills
- Lean Six Sigma
- Outstanding Communication Skills
- Team Leadership
- Project Management
- Administrative Support
- Data Analysis
- Performance Monitoring
- Operational Efficiency
- Performance Analysis
- SIMIO - Simulation Programming
Certification
- Yellow Belt - Lean Six Sigma (2020)
- Project Management Professional (2024)
- AutoCAD (2018)
- Rivet (2018)
- Adobe Programs (Photoshop, Illustrator) (2018)
Additional Information
Train and mentor team members, fostering a culture of high productivity and adherence to performance metrics, thereby contributing to the overall success of the team.
Timeline
Area Operations Manager
Amazon
08.2020 - Current
Student Assistant
College of Engineering and Computer Science
10.2017 - 04.2020
Sales Intern
United Technologies Otis Elevator
06.2017 - 08.2017
Bachelor of Science - Industrial Engineering and Management Systems
University of Central Florida
Master of Science - Industrial Engineering
University of Central Florida
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