Mikayla Nelson
Reading,PA
Summary
Committed to bringing great customer service to people along with communication skills by having a friendly demeanor. Driven to show empathy to make sure they understand I see where they are coming from.
Overview
1
1
year of professional experience
Work History
Home Care
N/A
Northampton, PA
09.2023 - Current
- I assist my sick grandmother from time to time with things she cannot do herself anymore.
- Identified her needs promptly and efficiently.
- Maintained updated knowledge.
- Engaged in conversation with her through use of effective interpersonal and people skills.
- Collaborated with my family to discuss new opportunities we could find for her.
Starbucks Barista
Target
Reading, PA
11.2022 - 03.2024
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized POS system to receive and process customer payments.
Education
High School Diploma -
Governor Mifflin Senior High School
Reading, PA05-2023
Skills
- In-Home Care
- Home Care Visits
- In-home care services
- Customer Service
- Cash Handling
- Merchandise Restocking
- Payment Collection
- Positive and professional
- Customer Satisfaction
- Product Knowledge
- Product Recommendations
- POS System Operation
- Microsoft Excel
- Microsoft Word
- Computer Skills
- Time Management
- Communication Skills
Timeline
Home Care
N/A
09.2023 - Current
Starbucks Barista
Target
11.2022 - 03.2024
High School Diploma -
Governor Mifflin Senior High School