Mikayla Patterson
Wheatland,IA
Summary
Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Family Babysitter
Spontaneous
Wheatland , IA
2009.04 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Played games and read books to young children, limiting TV and mobile device time
- Offered age-appropriate, fun and educational activities for children ages two to 13
- Children in groups of one to five.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Order Filler, Repack
Family Dollar
Maquoketa , IA
2021.07 - 2022.04
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Picked and packed order items.
Assistant Manager
Christopher & Banks Corp
Davenport , IA
2019.09 - 2021.03
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained cleanliness of buildings and property.
Assistant Manager
Claires Stores Inc
Davenport , IA
2018.09 - 2019.10
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained cleanliness of buildings and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Third Key Holder
DayBreak
Wheatland , IA
2018.06 - 2018.10
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Rotated stock according to dates and protocols.
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained cleanliness of buildings and property.
C.A.P. (Customer Availability Process)
Walmart
Davenport , IA
2015.12 - 2017.12
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items with care and placed in proper staging area.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Maintained organized work area by storing equipment safely and properly.
- Used wireless radio frequency systems and telson devices to communicate with colleagues and with company internal stock processing system.
- Lifted and slid packages weighing up to +50 pounds on conveyor belts to transport items.
Cashier
Walmart
Davenport , IA
2015.09 - 2015.12
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
Associate
Dollar General
Dewitt , Iowa
2015.07 - 2015.10
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Detasseling, Seasonal
Cleveland Detasseling Inc
2011.07 - 2014.08
- Communicated with coworkers and management to report challenges.
- Evaluate harvesting conditions and identify obstacles.
- Worked in harsh weather conditions to accomplish necessary removing tassels by hand from tops of corn plants to prevent self-pollination.
- Tracked male and female row planting to detassel correct plants.
- Removed tassels by hand from tops of corn plants to prevent self-pollination.
Education
Associate of Science - Undeclared
Scott Community College
General Associates Degree - undefined
Windows Programs. - undefined
High School Diploma -
Calamus-Wheatland Highschool
05.2015
Skills
- Project Management
- Attention to Detail
- Hardware and software installation
- Flexible and Adaptable
- Microsoft Office
- Persuasive Selling
- Upselling Strategies
- Ability to Lift up to 30 Pounds
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Timeline
Order Filler, Repack
Family Dollar
2021.07 - 2022.04
Assistant Manager
Christopher & Banks Corp
2019.09 - 2021.03
Assistant Manager
Claires Stores Inc
2018.09 - 2019.10
Third Key Holder
DayBreak
2018.06 - 2018.10
C.A.P. (Customer Availability Process)
Walmart
2015.12 - 2017.12
Cashier
Walmart
2015.09 - 2015.12
Associate
Dollar General
2015.07 - 2015.10
Detasseling, Seasonal
Cleveland Detasseling Inc
2011.07 - 2014.08
Family Babysitter
Spontaneous
2009.04 - Current
Associate of Science - Undeclared
Scott Community College
General Associates Degree - undefined
Windows Programs. - undefined
High School Diploma -
Calamus-Wheatland Highschool
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