Hi, I’m
Mikayla Phoenix
Heath Springs,SC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cyber security position to boost experience and knowledge in the field.
Overview
4
years of professional experience
Work History
Centarus Inc. Managed Service Provider
Business Administrator
01.2023 - Current
Job overview
- Created reports, presentations, and other materials for executive staff.
- Spearheaded marketing initiatives.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
- Coordinated travel arrangements for staff members.
- Completed bi-weekly payroll for 20 employees.
- Streamlined workflow.
- Reduced errors in accounting and financial reporting by modifying current processes.
United States Army National Guard
Information Technology
06.2020 - Current
Job overview
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Monitored networks and network devices to resolve technical problems quickly.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
- Troubleshoot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Assisted with updating technical support best practices for use by team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Founders Federal Credit Union
IT Technician
01.2022 - 12.2022
Job overview
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up workstations for employees.
- Developed and documented standard operating procedures for consistent IT service delivery.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Maintained office PCs, networks, and mobile devices.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Evaluated emerging technologies for potential implementation, keeping abreast of industry trends.
Discovery Inc.
IT Support Engineer
07.2021 - 10.2022
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Education
United States Army Augusta, GA
Information Technology Specialist from Information Technology Specialist
07.2021
Eastern Montgomery High School Virginia
High School Diploma
05.2016
University Overview
- 3.9 GPA
- Ranked in Top 5% of class
- Elected Captain of Varsity Basketball
- Elected Captain of Varsity Softball
- FBLA Member & President
- FFA Member
Skills
- Data Entry
- Financial Reporting
- Project Management
- Business Administration
- IT Documentation
- Technical Support
- Bombgar
- ScreenConnect
- ConnectWise Manage
- CPQ
- Service Now
- Huntress
- DNS Filter
- Datto Products
- Prey
- Pax8
- Veeam
- Duo
- Threatlocker
- Sentinel One
- Microsoft O365 Suite
- Image Capture
- Autopsy
- Tenable
Timeline
Business Administrator
Centarus Inc. Managed Service Provider
01.2023 - Current
IT Technician
Founders Federal Credit Union
01.2022 - 12.2022
IT Support Engineer
Discovery Inc.
07.2021 - 10.2022
Information Technology
United States Army National Guard
06.2020 - Current
United States Army
Information Technology Specialist from Information Technology Specialist
Eastern Montgomery High School
High School Diploma
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