Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Ross

Snellville,GA

Summary

Innovative Call Center Representative with 8 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

ManpowerGroup
Fairburn, GA
05.2020 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Customer Service Representative

AT&T
Smryna, GA
02.2018 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Education

Bachelor of Arts - Business Communications

Georgia State University
Atlanta, GA
04.2019

High School Diploma -

Elizabeth Andrews High School
Stone Mountain, GA
05.2015

Skills

  • Customer Retention Strategies
  • Interpretation and Translation Services
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Detailed Evaluations
  • Data Entry and Maintenance
  • High-Volume Environments
  • Information Updates
  • Issue and Complaint Resolution
  • Online Systems
  • Good Listening Skills
  • Upbeat and Positive Personality

Timeline

Call Center Customer Service Representative

ManpowerGroup
05.2020 - 06.2022

Customer Service Representative

AT&T
02.2018 - 05.2020

Bachelor of Arts - Business Communications

Georgia State University

High School Diploma -

Elizabeth Andrews High School

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Mikayla Ross