Mikayla Sepulveda
Henderson,NV
Summary
Successful lifeguard with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
MGM Grand
Las Vegas, NV
07.2021 - Current
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
Guest Advocate
Target
Henderson, NV
11.2021 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Crew Member
Wendy's
Henderson, NV
02.2021 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Coronado High School
Henderson, NV05.2022
Skills
- Product Sales
- Cash Register Operations
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Spanish Interpreting
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Advocate
Target
11.2021 - 01.2022
Lifeguard
MGM Grand
07.2021 - Current
Crew Member
Wendy's
02.2021 - 06.2021
High School Diploma -
Coronado High School