Mikayla Sepulveda
Henderson,Nevada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Clinical Research Coordinator
The Machuca Foundation, Inc.
Las Vegas, Nevada
09.2025 - 02.2026
- Coordinated clinical trial activities to ensure regulatory compliance, safeguarding study integrity.
- Facilitated recruitment and screening of study participants, improving enrollment efficiency for research projects.
- Monitored trial progress and provided timely updates to principal investigators, enabling informed decision-making.
Optometric Technician
Pearle Vision
06.2023 - 09.2025
- Conducted eye exams and tests, identifying vision issues to inform treatment plans.
- Educated patients on medications, eyeglasses, and contact lenses to support informed decision-making.
- Assisted with in-office procedures, improving patient care and streamlining clinic workflow.
Front Desk Agent
MGM Grand
Las Vegas, Nevada
07.2021 - 10.2022
- Welcomed and assisted guests with warmth, enhancing their overall experience and satisfaction.
- Leveraged extensive knowledge of rates, packages, and special promotions to increase sales opportunities.
- Maintained composure during stressful situations, effectively resolving issues with difficult guests.
Guest Advocate
Target
Henderson, Nevada
11.2021 - 01.2022
- Guided guests with product inquiries and navigation, improving overall shopping satisfaction.
- Addressed customer complaints empathetically, strengthening relationships and promoting loyalty.
- Processed transactions accurately at cash register, facilitating efficient and pleasant guest experiences.
Crew Member
Wendy's
Henderson, Nevada
02.2021 - 08.2021
- Enforced safety policies and rules for guests, enhancing safety standards and minimizing accident risk.
- Performed safety equipment checks and reported malfunctions and damage to supervisor.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Trained new employees on company policies and food preparation procedures to ensure compliance and consistency.
- Collected and analyzed customer information to generate detailed product and service reports, informing management decisions.
- Calculated charges for requested services and coordinated billing process, ensuring accuracy and timely transactions.
Education
HIGH SCHOOL DIPLOMA -
Beacon Academy
Henderson, NEVADASkills
- Clinical Trial Budgeting
- Regulatory compliance
- Laboratory Safety Compliance
- Data collection
- Administrative Support
- Back Office Operations
- Customer Information Analysis
- Customer Service
- Problem Resolution
- Dependability
- Communication
- Cooperation
- Safety Policies
Timeline
Clinical Research Coordinator
The Machuca Foundation, Inc.
09.2025 - 02.2026
Optometric Technician
Pearle Vision
06.2023 - 09.2025
Guest Advocate
Target
11.2021 - 01.2022
Front Desk Agent
MGM Grand
07.2021 - 10.2022
Crew Member
Wendy's
02.2021 - 08.2021
HIGH SCHOOL DIPLOMA -
Beacon Academy